Fragrances are sold at different scent strengths which are based on the level of oil extract mixed with water and alcohol. The oil extract primarily determines the overall strength of the fragrance.

Fragrance levels are as follows:

• Parfum (PAR) : 15% - 30% oil extract (most expensive, lasts approx. 6 hours)
• Eau de Parfum (EDP) : 8% - 15% oil extract (lasts approx. 3 to 5 hours)
• Eau de Toilette (EDT) : 4% - 8% oil extract (lasts approx. 2 to 4 hours)
• Cologne (COL) : 3% - 5% oil extract (least expensive, lasts approx. 2 hours)

Please note: Some brands may manufacture additional concentrations such as intense/concentrate/pure versions of the above.

Fragrance Families:

Fragrances belong to different fragrance families, as defined by perfumers. The major fragrance families are detailed below:

Floral: Notes of freshly cut flowers and/or fruit
Fruity: Notes of freshly cut fruit
Oriental: Notes of oriental resins, night-blooming flowers, musks and vanilla
Woody: Notes of warm, dry/mossy woods
Fresh: Notes of citrus, water or green notes.
Fougere: Fragrances containing a blend of all fresh, woody, oriental and floral notes are defined as Fougere fragrances in our listings.

Please note: Fragrances may belong to more than one of the four major fragrance families, eg: a fragrance containing a combination of dry woods and oriental resins would be described as a Woody/Oriental fragrance in our listings

ebay offers a wide variety of payment methods/options including Credit/Debit Card (Visa, Mastercard & AMEX), PayPal, Afterpay & Apple Pay.

At Fragrance Heaven, we guarantee a full money back refund or exchange subject to the following conditions:

• The goods must be in the same condition in which you have received them
• The goods must be unopened and unused/unsprayed
• The goods must be returned with a valid receipt within 7 days of purchase
• The customer is liable for any delivery charges associated with a refund/exchange
• Please not we DO NOT refund/exchange for any issues associated with personal fragrance taste.

If you find a product to be defective once opened you will be provided with a full refund/exchange upon return and inspection. All defective items must be returned within 7 days, after which they will not be accepted.

For all returns, please contact us through ebay with your reason for return. From here, we will inform you of a return address and any refund details.

At Fragrance Heaven, we strive to be as accurate as possible in all product descriptions however we do not guarantee our descriptions are accurate, complete, or error-free. In such rare cases where such errors are made, we will contact you to advise and always attempt a favorable resolution for both parties.

Please note that a fragrance bottles shape/size/features may vary depending on size or type (EDTS, EDPS etc) or may be completely changed/updated over time. We can only display one picture per for any particular fragrance type in our description and thus refunds/exchanges cannot be given on such grounds where the bottle displayed differs to the one you have received. In any case you will always receive the actual fragrance itself that you have purchased.

Please understand that typographical errors may arise and that colours/shapes may vary from monitor to monitor. If you feel you have received a product that is not as described,

We strive to deliver the best possible service and products and will always work with you to ensure you are happy with your transaction.