About Us

Ozylifestyle

Welcome to Ozylifestyle, an online Christmas specialty store that makes your Christmas truly amazing!

Christmas – the wonderful time of the year that resonates with all things joyful, colorful, and bright. At Ozylifestyle, Christmas is our favourite holiday and we are passionate about making your Christmas truly wonderful.

We bring to you a wide and extensive range of high quality Christmas items. We are based in Albury, NSW and ship to Sydney, Melbourne, and Adelaide. Our warehouse is comprised of more than 2000 sq. metres, which means we are always stocked with the best products to bring to you! From artificial Christmas trees that add the Christmas touch to your home to Christmas decorations, lights, displays, inflatables, wreaths, and much more, we make your Christmas as beautiful as possible.

Our Aim

Our aim is to provide the best Christmas decoration and arrangement products that are of high value to our customers by being of the best quality and sold at the best prices – it is like our Christmas gift to you! You can find the most unique Christmas item and the best quality Christmas products for your home that are ideal for shopping for Christmas without breaking the bank.

Adding color, lights, and life to Christmas this year!

At Ozylifestyle, we have gone all over the world to source the best products that can form the best Christmas decorations and arrangements for you. We want to give you nothing less than gold standard quality products – we understand that running for replacements at the last minute is something no one wants to face at a busy holiday like Christmas! We want you to enjoy Christmas, setting up trees, decorating your Christmas trees, putting up Christmas displays, and simply indulging in the spirit of the holiday! Our online product range allows you to conveniently shop straight from the comfort of your home (no crowded shopping mall hassles!) and have your order delivered to your doorstep in just a couple of days. Our quality products ensure that you don’t have to run for replacements anytime soon. Making Christmas truly amazing is what we’re here for!

Why Us

At Ozylifestyle, we want you to enjoy this Christmas to the fullest which is why we make your shopping experience with us as pleasant and positive as possible. We give you a lot of reasons to choose us.

Extensive Range of Products

We have all you need to make this Christmas bright and wonderful! Whether you’re looking to decorate your home for a Christmas party, want to put up an impressive Christmas display or simply want the best Christmas tree in your home this year, you can find all the right products in our range. Our top sellers are our Christmas trees as we have gone to all ends to source the best artificial Christmas trees in the world to bring to you. Royal Christmas brand is our premium tree brand, and no other online store in Australia sells commercial quality inflatables. We truly bring to you the best, most unique, and premium quality product range.

Quality Guaranteed

We are truly passionate about working a store that focuses on such a wonderful time of the year! We don’t want to dampen your spirits by offering products you are not satisfied with – so you can count on our products to be of top quality and no less. These are products we ourselves would use for lighting up our Christmas!

Exceptional Customer Service

Shopping with us is fun! We give you customer service that is reliable, friendly, and accessible. We are always on our feet, ready to help our valued customers. Whether you have any questions about us or need help shopping for the right Christmas products, we can help. Furthermore, the feedback page available on our site real and not edited at all, so you can find out what our customers are saying about us yourself!

Fast Shipping

Our aim is to ship your order as quickly as possible right to your doorstep. Since we are based in Albury NSW, we ship to Melbourne, Sydney, and Adelaide with optional next day delivery for Melbourne and Sydney and regular 1 to 3 days shipping to all cities.

Ready to celebrate Christmas this year with Ozylifestyle? We look forward to it too! Select your Christmas decorations, Christmas trees, Christmas inflatables, Christmas lights, and other Christmas products from our range and shop today!

For any questions, please feel free to contact us anytime. We’d be happy to help.

Happy Shopping and Merry Christmas from the Ozylifestyle team

Your Ozy Lifestyle order will be delivered via one of our preferred couriers or Australia Post on a regular 2-6 business day service depending on your location and the size of the packaging.
Express delivery is available at checkout at additional cost if you require it quicker.

Delivery is not available to Northern Australian islands, Far North Queensland, Post Offices and Parcel Lockers. A street address is required for all orders.

All parcels are sent with an automatic Authority ToLeave (ATL) except orders above $120 in value.

Returns

•  
• You changed your mind
  • We offer a generous 30 day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
  • Items returned must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where items are not received by us in brand new resalable condition, we will return them to you once you pay us the cost of redelivery to do so. Where redelivery costs are not paid within 30 days, we will consider the goods abandoned and may dispose of them without liability.
  • Return shipping costs are non-refundable.
  • Change of mind returns may incure up to a 20% restocking fee of total price
  •  
• The item arrived damaged or missing parts
  • All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
  • All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
  • Please take photographs of the damage and send them to us via eBay Messages so we can report it to our insurer, carrier and warehouse.
  •  
• The item is faulty
  • Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded.
  • Should your product be faulty, we will happily replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.

For all returns…

• Please communicate with us through eBay Messages so you are covered by eBay Buyer Protection.
• Items must be returned to us via tracked postage or courier at your own expense. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
• When sending something back to us, please include a note stating the reason for the return.
• Please include the original receipt with your return. Without this, there could be a delay identifying your original transaction and processing any replacement or refund.
• Please include any packing list or shipping certificate you received with the order if available to avoid customs and duties when we receive the item back.
• Please make a copy of the receipt and any packing list or shipping certificate for your records.

If you need assistance or have any questions before purchasing, please contact us via eBay Messages.

We will respond to every enquiry via eBay Messages as quickly as possible during business hours.  Messages received after hours, on weekends or public holidays will be responded to on the next business day.

Our support hours are 9:00am – 5:00pm Monday to Friday (Australian Eastern Time) except public holidays in Victoria and New South Wales.

More information