Dear Customer,

We will work really hard to pack your order with care, but we do understand that sometimes things go wrong.  Please check your shipment and let us know if you have any concerns.  You can contact us and we will fix the problem right away!

Also, when you receive your item, if you are happy with your item, please leave us feedback and let us know how you like our product and service!

Our company is a small, family owned business based in NE Ohio.  We THANK YOU for your purchase and look forward to working with you again soon.

Eric and Susan