Telescopic Wardrobe Organise Hanging Double Rail Clothes Rack Adjustable Storage

At Direct Online Houseware we take pride in providing high-quality products that meet the needs and expectations of our valued customers. Your satisfaction is our top priority, and we stand behind the quality of our products with our Satisfaction Guarantee. We want you to have confidence in every purchase you make with us, knowing that our products have been designed and tested in the UK to meet rigorous standards of craftsmanship and performance.

Returns Policy for eBay Purchases

We value your satisfaction with your purchase and understand that situations may arise where a return is necessary. Please carefully review our returns policy for eBay purchases below:

Initiating a Return Request with eBay:

If you need to return an item, please open a return request through the eBay platform. Follow the provided instructions to ensure a smooth and efficient return process.

Return Period:

You have 30 calendar days from the date of delivery to initiate a return for an item.

Return Eligibility:

To be eligible for a full refund, the item must meet the following criteria:
- The item must be returned within the 30-day return period.
- The item must be returned in its original packaging.
- All parts and instructions must be included with the returned item.

Refund Conditions:

Upon receiving the returned item and verifying that it meets the above criteria, a full refund will be issued. However, we reserve the right to deduct monies from the refund amount if the returned item is not in its original condition, is damaged, or if any parts or instructions are missing.

Consumer Rights:

This returns policy does not affect your statutory consumer rights. Your rights, as outlined by eBay and relevant consumer protection laws, remain intact.

Return Process:

1. Open a return request on eBay and follow the provided instructions.
2. Ensure the item is packed securely in its original packaging with all parts and instructions included.
3. Ship the item to the specified return address provided during the return request process.
4. Once the returned item is received and inspected, a refund will be processed to your original payment method.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately through eBay's messaging system. Provide photos of the damaged or defective product, and we will assist in arranging a replacement or refund.

Questions:

If you have any questions or concerns about our eBay returns policy, please contact us through the eBay messaging system.

Thank you for choosing us as your eBay seller, and we appreciate your understanding of our returns policy.