Your PayPal payment will reach us immediately. Once we receive your payment, we will dispatch your order within 24 hours to your registered eBay address.

If you need your item sent to an alternative address, you must add the address to your eBay account prior to purchasing. Once your order has been dispatched, we will send you an ‘Item Dispatched’ email to let you know that your order is on its way.

All the next day delivery orders received by 11:00 am will be sent the same day and will be delivered on the next day. Please allow slightly longer for weekends and national holidays. Expected delivery times are as follows:

UK Delivery:

Royal Mail 1st class           2-3 working days (Free Shipping)
Express Delivery                  Next working day (Order Before 1 PM)

International Delivery:

Royal Mail International     4 to10 Working Days*
DHL International                4 to 6 Working Days*
DPD - For EU ONLY              2 to 4 Working Days*
* subject to the destination postal service and custom clearance if required. 

Customs, Duties, and Taxes. If you are outside UK and buying from Onestopstore-uk, you are the importer of item and must comply with all laws and regulations of the your country. Orders that are shipped to countries outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

PayPal is our only accepted method of payment. We accept PayPal payments from buyers all over the world. PayPal is the safest, easiest and quickest way to make online purchases.

If you do not already have a PayPal account, simply click on the 'Buy It Now' button and follow the eBay checkout instructions. You will then be able to enter your card details in order to pay via PayPal even if you do not already have a PayPal account. Paying via PayPal also ensures that your purchase is fully protected and guaranteed.

If you are not 100% satisfied with your item, we will gladly accept it back for a full refund provided your initial request to return the item is within 30 days from the date of purchase. If your initial request to return the item is after 30 days from the date of purchase, unfortunately, we would be unable to accept the return request.

All returns must be received in perfect re-saleable condition for refunds to be granted. If the item, you return does not arrive in a perfect re-saleable condition we cannot offer any refund.

How to Start Return:

In order to begin the eBay returns process please view your 'Won' items in My eBay’. Locate the item that you have purchased from us and then click on the down arrow on the right-hand side. Click on the 'Return this item' option. Please fill out all the necessary information on this page and give as much additional information as possible as to why you wish to return this item. Once your item has been returned to us, your refund will be processed within 24 hours.

In order to contact us, eBay Messaging is only and best way to contact us.

Our Customer Service team have been specially trained to assist with any enquiries you may have. They are available to assist you from 10am until 6pm Monday to Friday (excludes bank holidays) and can be contacted via my eBay.

We will respond to most emails within one working day.