Miscellaneous Information

• Please contact us through the Ebay Message system only.
• The color of the images may be slightly different when viewing due to individual display settings on the device.
• The Size information we provide is from the manufacturer.
• All items are stored in a pet free, smoke free environment.
• All The Luxury Boutique products are 100% authentic and original products.  We either buy direct from the manufacturer or an authorized distributor.  We fully stand by the authenticity of all our products.
• All our products are in the same condition as we received from the manufacturer or supplier unless noted in the listing.  Shoe box condition may have minor damage from storage and/or shipment.  Any significant box damage will be fully disclosed within the listing.
• For any order change requests, such as for a different color or size, we will cancel the order and have the buyer purchase the correct item.
• We do not mark orders as “gifts” or lower values.
• All orders are subject to product availability.  If an item is not in stock when the order is placed, our Customer Service staff will notify and issue a full refund back to the original payment method.

Payment and Address

• All orders are shipped to the address that was confirmed at the time of order.  We do not accept any address changes that Ebay has not verified before the order.
• Items will not ship until confirmed payment by Ebay.

Shipping

• Orders will ship out in 1-2 business days (the 1^st business day if order placed on the weekend), and the tracking information will be updated in the order.
• We only ship to Ebay confirmed addresses.  We do not accept changes once payment has been made.  We would simply cancel the order and have you re-order with the approved changes.
• We send items by USPS and UPS.  
• For orders that are higher in value, we may require signature confirmation upon delivery.  This is to ensure that you properly receive your order.
• For all international orders we use Ebay’s Global Shipping Program.  Any import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.  Please check with your country's customs office to determine what these additional costs will be prior to buying.  We cannot control these costs and you will need to contact Ebay for more information.
• We strongly encourage that your shipment and delivery date be closely monitored. 

Returns

• We offer returns only; we do not accept exchanges.
• For applicable items, returns are accepted within 30 days after the buyer receiving the item or items. 
• Some items are non-returnable as stated in the returns section.
• All returned items must be in their original condition and packaging as was received.   All parts and accessories must be intact. This includes items such as the manufacturer shoe box, UPC’s, bags or any items used to wrap and protect the item.   These returns will be rejected or subject to a partial refund.
• The Buyer is responsible for return shipping costs.  
• Returns showing use, wear, alteration, or any sign that it is not in the original condition then we will reject these.
• For returns, please place the item in a shipping container and please treat the item with respect.  The shoe box is not a shipping container and we will not accept that back if there is not a covering.  Please include a copy of your return request or a copy of the packing list.  
• We do not accept international returns.
• If any item is defective upon receipt or does not work, please contact us for the return address and return information.

Feedback

• We Value your feedback, and it is important to us that you are happy!
• If you cannot or do not want to leave us a positive feedback and five-star detailed seller rating, then we request that you please let us know prior to leaving feedback. We are open to resolving any issues you have.