Returns & Refunds
If you have bought the item in error, and the package is completely unopened, then send it back to us within 14 days, with a note explaining, with your full name, eBay User ID, and your Paypal email address, and we will fully refund your Paypal account. You will be responsible for any returns costs, and we recommend using a recorded mail service.
Please also email us to explain what has happened.
If your item is faulty, please email us, and we will offer a replacement at our discretion.
Items can sometimes be damaged by the Royal Mail.
RETURNS ADDRESS:
Bluestone Returns
Rosslyn Road
Watford
WD18 0GT
U.K.
If your item has been lost in the post, then we will dispatch a replacement item following our confirmation checks with the Royal Mail. Please note we do not offer refunds for items not received unless we are out of stock of that item.
We can not give a refund for an item that is correctly sent to the wrong address that you have given to us. PLEASE keep your correct address in BOTH your PAYPAL & eBay accounts.
eBay asks all sellers to send items to the registered address in the buyers Paypal account.
Please email us if you wish the item to be sent to a different address.
14 DAY MONEY BACK GUARANTEE