Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
💫 SMOOTH & STABLE PRINTING: Kexcelled has a proprietary technical formula and rigid manufacturing quality control to make PLA K5Silk have no tangles, no bubbles, and no clog. Its performance is stable with smooth extrusion and excellent adhesion, without stringing and warping issues under optimal settings. To avoid being tangled, please insert the filament end into spool holes after use 🔮 SILK LUSTER TEXTURE: PLA K5Silk has a special reflective mechanism, which makes the material itself have the luster of silk, and the layer pattern is obviously optimized. It only needs very little post-processing to print out models with good surface effects, which can be used as decoration for homes, offices, etc. 🎆 HIGH CONSISTENCY & DIMENSIONAL ACCURACY: Kexcelled uses an optimized extrusion process and dual defect detection technology to greatly reduce print failures caused by inconsistent filament diameter. The tolerance of PLA K5 silk filament is strictly controlled to +/-0.03mm 🧵 STRICT QUALITY CONTROL: The proprietary kexcelled-toughen technology improves the toughness of the material, and the enhanced impact strength means that the material does not break due to brittleness, the printing process becomes easier, and the model can last longer 🛠️ AFTER-SALES: Kexcelled hopes that everyone can experience the fun of 3D printing, so we provide printing technology guidance and customer service. The email will be answered within 24 hours ASAP
Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
💫 SMOOTH & STABLE PRINTING: Kexcelled has a proprietary technical formula and rigid manufacturing quality control to make PLA K5Silk have no tangles, no bubbles, and no clog. Its performance is stable with smooth extrusion and excellent adhesion, without stringing and warping issues under optimal settings. To avoid being tangled, please insert the filament end into spool holes after use 🔮 SILK LUSTER TEXTURE: PLA K5Silk has a special reflective mechanism, which makes the material itself have the luster of silk, and the layer pattern is obviously optimized. It only needs very little post-processing to print out models with good surface effects, which can be used as decoration for homes, offices, etc. 🎆 HIGH CONSISTENCY & DIMENSIONAL ACCURACY: Kexcelled uses an optimized extrusion process and dual defect detection technology to greatly reduce print failures caused by inconsistent filament diameter. The tolerance of PLA K5 silk filament is strictly controlled to +/-0.03mm 🧵 STRICT QUALITY CONTROL: The proprietary kexcelled-toughen technology improves the toughness of the material, and the enhanced impact strength means that the material does not break due to brittleness, the printing process becomes easier, and the model can last longer 🛠️ AFTER-SALES: Kexcelled hopes that everyone can experience the fun of 3D printing, so we provide printing technology guidance and customer service. The email will be answered within 24 hours ASAP