At De La Creme We have been manufacturing and selling high-quality ladies and men's outerwear for over 25 years and it has been over 12 years now that our items have been sold on online marketplaces as well as our own website. We manufacture and sell mainly men's and women's coats and jackets, but we also sometimes sell other outerwear products from time to time. All of our manufactured clothing is made in the UK. We hope you have a smooth shopping experience with us. Thanks for visiting.

Company Details

Company Registration Number: 10025854

VAT Registration Number: GB293217888

Registered Trademark Number: UK00003273859

Paypal payment required immediately.

All our items take a minimum of 2 days for order processing prior to despatch. Should your desired item be out of stock then no need to worry, we are the only manufacturers of our items and if we have the colour fabric in stock, we will produce another one just for you in the desired size and colour.

Despatch Times and Delivery Method

Mainland UK

All mainland orders are despatched using express delivery as standard and should be received within 2 working days after despatch.
Any small/lightweight items will be dispatched using either Royal Mail or MyHermes. Delivery should be within 2-3 working days after despatch.

Non-Mainland UK

All non-mainland UK orders are dispatched using either Royal Mail or MyHermes. Delivery should be within 3-5 working days after despatch. For express delivery option, orders will be sent using Royal Mail 1st Class Recorded Delivery. An order should be received within 1-2 working days after item despatch.

International Delivery

2 Delivery options depending on country and delivery method.
Road Economy - Items will be sent via standard delivery and should be received within 5 working days pending customs clearance.
Air Express - Items will be sent via express delivery and should be received within 2-3 working days pending customs clearance.

Returns and Refunds

We accept returns for exchange/refund within 14 days of purchase.
Customer must notify us of return within 14 days of order.
If item is not requested return within 14 days of purchase, then we are not held liable to accept return
Items must be in condition as received, with tags and packaging where appropriate and sent via traceable means

We will replace damaged / faulty items. We are happy to exchange the item should it not fit.
If an item is not received in original condition, we are not held liable to give buyer full refund, or any refund as this breaches terms of sale. Please read this carefully prior to purchase.

We DO NOT refund postage unless a fault has occurred on our part

Free UK Returns

We are pleased to announce we now provide free UK returns to customers. Having partnered with Collect+, we can provide you now with not only a smooth shopping experience, but also a smooth return process also. Making your shopping experience with us hassle free!

If you have any questions or enquiries don't hesitate to contact us via eBay messaging system.