SESTAMARCIA ACCEPTS 3 PAYMENT METHODS

Paypal

the IBAN IT-18-L-05387-67770-000003039482 BIC BPMOIT22XXX

National shipments are made with GLS express courier

International shipments are entrusted to Mail boxes which assigns your package to the most reliable courier based on the destination country

80% of the items are always available for immediate delivery.

Some special items and/or items that require preparation/calibration may require 5 to 15 days.

CONDITIONS

Purchases outside the EU are subject to customs duties which vary depending on the country of destination.

All items in our shop are new and shipped in their original packaging where present

WITHDRAWAL

You have up to 14 (fourteen) days after delivery of the product to change your mind and return it to us. If we made a mistake in sending you a product, we will bear both the costs of collecting and re-delivering the material.

MANDATORY REQUIREMENTS TO OBTAIN A REFUND

1) The original packaging must be intact and immaculate as you received it.

2) The material must be carefully protected to prevent it from being damaged during transport.

If even just one of these 2 points is not respected, before proceeding with the refund we will evaluate the damage and the related cost to fix it, therefore the refund may be partial or null.

FAQ

Q: Can we have customized kits, when possible?

A: Certainly. Where specified in the article (e.g. mono ohilins, fork kits etc.) immediately after purchase you will need to inform us via email of your bare weight and your riding style.

Q: What should I do upon receipt of the ordered goods?

A: When the courier makes the delivery you will have to check: a) That the package is intact, not damaged or wet and in any case complies with the standard characteristics of a package b) That the number of packages (number of packages) indicated on the delivery note corresponds to the number of packages actually delivered. Any complaints must be immediately raised to the carrier, in the absence of these the product is considered delivered correctly. What to do in case of damage due to transport If unloading of the goods results in damage to the packaging, it is necessary to: a) express a specific reservation: the package is accepted but before signing the document you will have to write I accept with right of reservation SPECIFYING THE REASON FOR THE RESERVE, e.g. "packaging with holes in it", "packaging with a dent on the right side...", etc.. Once the package has been opened and any damage has been found, it will be possible to be compensated for the damage suffered. b) reject the damaged goods if it is not possible to accept the package with reservation or if the damage is still visible without having to open the package

Q: Can I buy a product and have it shipped to me later (e.g. following month)?

A: Yes, it is possible to do so, upon communication via email. The item, after having been paid in full, will be held in our warehouse until the agreed delivery period.

Q: Can I order items that are not present in the store?

A: Yes. It is possible to order products not in stock in two ways: by contacting us privately via email or by telephone at 0549-901571.

A: You can do this by sending us an email, specifying the alternative delivery address. For smooth delivery, it is recommended to always double-check the data entered and which time the address includes INTERIOR – STAIRS – ETC please let us know!