Shipping Information:
We primarily utilize trusted carriers such as UPS, FedEx, USPS, Canadapost, among others, for our shipping services. In cases where your location is deemed remote, or if these primary carriers do not service your area, an alternative carrier may be employed. Additional shipping fees might be necessary to facilitate delivery to such regions. Please note that these fees are not marked up but are reflective of the actual costs incurred by the carrier.
Product Warranty:
Regrettably, we cannot assure any existing or future manufacturer warranties. Extended warranties for any of our items are not offered for purchase.
Return Policy:
At Cells r Us, we accept returns within 15 days for new items if they do not align with their description. Please be aware that the customer is responsible for return shipping costs.
Items labeled "As-Is" or "Working As-Is" are ineligible for returns, refunds, or exchanges. Purchases of such items are considered final sale.
Upon the identification of issues with "As-Is" and "Working As-Is" items, our testing ceases, and these issues may extend beyond those outlined in the initial listing. This also includes any batteries mentioned in the listing.
Customer Service:
We prioritize customer satisfaction and aim to ensure that your purchase meets your expectations. Should you encounter any issues with your purchase, please contact our service team:
Kindly note that our service hours are from Monday to Friday, between 10 am and 5 pm EST.
International Buyers:
International shipping is available. Customers are accountable for any customs duties or taxes levied in their respective countries. We do not collect advance duties and taxes.
Taxes:
Please be advised that eBay, not us, will apply taxes on all Canadian purchases. Tax rates are non-negotiable and will correspond to the province of your residence.