I loved this carrier and you will too. It was great to have my son against by back or front and be able to do other things (like the laundry, how can things that small generate so much laundry?) while keeping him happy. Added bonus was that he would invariably fall asleep about 20 minutes after going into the carrier. It was also very nice for flying, I was able to handle the luggage and keeping him safe all at once. No regrets about this carrier and I would be keeping it if I was having any more children. The hole in the photo is small and had zero effect on the function, I had to look hard to even find it.