PLEASE READ BEFORE
BIDDING ON THIS ITEM.
Collections:
Our collection
point is open 9.30am-
4.30pm,
Monday-Friday & 10.00am-2.00pm, Saturday from:
Hall
Grove, Welwyn Garden City, AL7 4PH.
We accept PayPal, card or cash.
If you are collecting over 5 items please give us
‘48 hours’ notice before arriving.
Replying to
Questions:
Any questions will
be answered during our 9am - 5pm office working hours Monday to Friday. (We are
closed on Bank holidays)
Please read all the
details to our FAQ's below and remember to add us to your favourite sellers!
Payments
Payment &
collection within 7 days please - we do not have space to hold items for
any longer.
Paid items must
be collected within 4 weeks of their original purchase date or they
will be relisted, unless formally agreed in advance by a member of our team.
Feel free to message us if you have any issues regarding our policies.
Electrical
Goods/Computers/Consoles:
Please note all
used electrical goods with power leads that we sell have been PAT tested on
receipt of the donation. New goods and items without leads are not tested. However, we strongly recommend
that you recheck the item when you have either collected it or had it delivered
to make sure it is still safe.
We request donors
to clear memory details on electrical goods we sell and will check all items to
ensure personal information has been deleted. However, we shall have no
liability for any losses, claims or damages arising in respect of any Data
which has not been deleted.
Delivery &
Exclusions
We will always try
to combine UK postage whenever possible, which makes it cheaper for
customers and better for the environment too. If you do require combined
postage please do not pay for any of your items until you finish bidding on all
items and message us requesting a combined invoice.
Buy it Now
We do not offer a
'buy it now' price on our auction style items, we will not end these auctions
early.
Collection Only Items
If an item is
listed as 'collection only', this is because the item is oversized for our
courier service, too fragile for transit or that we do not have the resources
to package the item. These items cannot be sent by our team or packaged for
third-party couriers.
Due to the delicate
nature of paintings, if they are above a certain size we will have to send each
one separately – we will let you know if this is the case.
Regrettably, we no
longer post to the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles,
Scottish Highlands, Scottish Islands, Northern Ireland, PO Box-postcodes BT,
IM, TR21-25 due to the high cost we are charged.
Terms &
Conditions
If you have any
problems with your purchase, please do get in touch with us immediately through
the item first before leaving feedback. We are a well-respected non-profit
charity seller, we list our items as accurately and honestly as we possibly
can. We want all of our customers to be completely happy with their items and
we will always try to resolve any problems for you.
Items listed as
'spares or repair' or as 'untested' are items that are faulty or simply that we
can't test at our warehouse, so please bid accordingly. We recommend that
electrical items are tested by a professional electrician.
International
Customers
For International
shipping, we have enrolled in eBay's Global Shipping Programme. We are no
longer are responsible for the prices of International delivery, the prices
quoted are eBay's prices and they themselves will send an invoice & combine
shipping for you.
99% Of our items
are very kindly donated to us here at Isabel Hospice to sell on eBay.
Thank you for
supporting our hospice – it helps to fund our incredible services to the local community!