Delivery Information

Shipping Schedule

We ship orders from Monday to Friday, excluding weekends, public holidays, and other dates when shipping may not be possible due to unforeseen circumstances. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping Options

Free Regular Shipping: We offer free regular shipping on all domestic orders within Australia, regardless of the item size.

Express Shipping: For faster delivery, we offer express shipping for $6

International Shipping Options

Please note that these charges may vary based on the destination country and specific circumstances.

Delivery Time

Domestic Regular Shipping: Typically delivered within 3-10 business days after the item has been shipped. Delivery times may vary based on the destination within Australia.

Domestic Express Shipping: Generally delivered within 1-4 business days after the item has been shipped. This expedited option is subject to availability and may vary based on the destination.

Pre-Orders and Sold Out Items: The specified delivery times for regular and express shipping do not apply to pre-orders or items that are currently sold out. In such cases, shipping will commence once the item becomes available, and customers will be notified of the expected dispatch date.

Subject to Change: Delivery times are estimates and may be subject to change due to unforeseen circumstances, such as carrier delays or public holidays. We are not responsible for any delays that may occur once the item has been dispatched from our facility.

Consumer Guarantees Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty Products If a product is faulty, not as described, or unfit for purpose, please contact us immediately. We will arrange a replacement, repair, or refund in accordance with your rights under the ACL.

Welcome to City of Games. These terms and conditions outline the rules and regulations for using our services and purchasing our products. By accessing our website or purchasing from us, you agree to these terms in full. If you disagree with any part of these terms, you must not use our website or services.

2. Products and Services

2.1 Product Descriptions We strive to ensure that our product descriptions are accurate and up-to-date. However, we cannot guarantee that the descriptions, pricing, or other content available are completely error-free. If a product offered by us is not as described, your sole remedy is to return it in an unused condition. Product images shown are used as rough guide, covers/boxes may vary slightly however its content is as described. Product supports 'Full English language' for use in Australia and other English speaking countries.

Australian' means fit for use in Australia, it does not mean manufactured in Australia. Many products on retail shelves across Australia are manufactured overseas. Australian Compatible' includes region free games compatible with Australian video game systems. If you have any inquiries regarding region compatibility regarding a certain item, please email us so that we can provide further clarification.

2.2 Availability All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice. If a product you have ordered is out of stock, we will notify you and offer a suitable alternative or a refund.

2.3 Pricing All prices are in Australian Dollars (AUD) and inclusive of GST unless stated otherwise. We reserve the right to change prices at any time without prior notice.

3. Ordering and Payment

3.1 Orders By placing an order, you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and acceptance. A contract between you and City of Games for the sale of our products will only exist once your order has been confirmed.

3.2 Taxes All prices include GST. Any applicable duties or additional taxes for international shipping (if applicable) are the responsibility of the customer.

4. Shipping and Delivery

4.1 Domestic Shipping Options

• Free Regular Shipping: We offer free regular shipping on all domestic orders within Australia, regardless of the item size.

• Express Shipping: For faster delivery, we offer express shipping for $6

4.2 International Shipping Options

• Please note that these charges may vary based on the destination country and specific circumstances.

4.3 Delivery Time

• Domestic Regular Shipping: Typically delivered within 3-10 business days after the item has been shipped. Please note that delivery times may vary based on the destination within Australia.

• Domestic Express Shipping: Generally delivered within 1-4 business days after the item has been shipped. This expedited option is subject to availability and may vary based on the destination.

• Pre-Orders and Sold Out Items: The specified delivery times for regular and express shipping do not apply to pre-orders or items that are currently sold out. In such cases, shipping will commence once the item becomes available, and customers will be notified of the expected dispatch date.

• Subject to Change: Delivery times are estimates and may be subject to change due to unforeseen circumstances, such as carrier delays or public holidays. We are not responsible for any delays that may occur once the item has been dispatched from our facility.

4.4 Risk and Ownership

• Risk of loss or damage to the products passes to you upon delivery. Ownership of the products transfers to you once we receive full payment for all sums due, including any applicable delivery charges.

5. Returns and Refunds

5.1 Consumer Guarantees Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5.2 Faulty Products If a product is faulty, not as described, or unfit for purpose, please contact us immediately. We will arrange a replacement, repair, or refund in accordance with your rights under the ACL.

6. Third-Party Brands and Intellectual Property

We sell a variety of products from well-known third-party brands. Please note the following regarding these brands and related intellectual property:

6.1 No Affiliation or Endorsement

• Our business, City of Games, is an independent retailer and is not affiliated with, endorsed by, or officially connected with any of the third-party brands whose products we sell. All trademarks, service marks, trade names, product names, and logos appearing on our website are the property of their respective owners.

6.2 Product Descriptions and Representations

• We do not claim ownership of any intellectual property rights associated with the products we sell. The use of any third-party trademarks or logos on our website is solely for the purpose of identifying the products and services we offer and does not imply any association or endorsement.

6.3 Respect for Intellectual Property.

• We respect the intellectual property rights of others and strive to ensure that all content used on our website is properly licensed or used with permission. If you believe that any content on our website infringes upon your intellectual property rights, please contact us so we can address the issue promptly.

7. Limitation of Liability

To the extent permitted by law, City of Games shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services. This limitation does not apply to any rights you may have under the ACL.

8. Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes your acceptance of the revised terms.

Welcome to City of Games, your ultimate destination for all things gaming! At City of Games, we are passionate about bringing the best in video games, consoles, and tabletop gaming to enthusiasts all over Australia and beyond.

Who We Are

City of games is an Australian owned and operated online store (abn 30 161 709 963). Our mission is to provide an exceptional shopping experience for our customers by offering a wide selection of the latest games, consoles, and accessories at competitive prices. Whether you're a fan of classic titles or the newest releases, we've got something for everyone.

Our Products

We specialize in a diverse range of gaming products, including:

Video Games: From PS4 and PS5 to Nintendo Switch and Xbox, we offer a vast collection of games from popular genres and franchises.

Consoles and Accessories: We stock the latest consoles and a wide range of accessories to enhance your gaming experience.

Tabletop Games: Explore our selection of board games, card games, and more for those who enjoy gaming off-screen.

Why Choose Us?

At City of Games, we are committed to delivering high-quality products and exceptional customer service. Here's what sets us apart:

Competitive Prices: We strive to offer the best prices on all our products.

Free Domestic Shipping: Enjoy free regular shipping on all orders within Australia.

Expert Knowledge: Our team of gaming enthusiasts is always here to help you find the perfect game or accessory.

International Shipping: We proudly ship our products worldwide, bringing the best of gaming to fans around the globe.

Secure Shopping: We prioritize your security and privacy, ensuring a safe shopping experience on our site.

Our Vision

Our vision is to become the go-to destination for gamers across Australia. We are constantly expanding our product range and services to meet the evolving needs of the gaming community. At City of Games, we believe that gaming is more than just a hobby—it's a way of life. We are here to support and celebrate the gaming culture with you.

Get in Touch

Have a question or need assistance? Our friendly customer service team is here to help! Reach out to us via our contact page

Thank you for choosing City of Games. Let's game on!