Respected by both academics and practitioners alike, this popular text has been fully revised for this 4th edition, including the most up-to-date research and comment on changes in public sector management in the UK since the arrival of the Blair government. The book maintains its highly accessible yet analytical style and examines in detail the major management issues of strategy, competition, co-operation and collaboration, service design and delivery, people management, organisational structures, financial management and the management of performance.