We will ship your order in one business day once the payment is cleared.

All the parcels will be collected by our carrier at 10:00am AEDST on Monday to Friday.

For the payment after 9:30am AEDST, the parcel has to be shipped the Next working day at 10:00am AEDST.

Tracking number will be uploaded to eBay within 24 hours after shipment.

Notice:

1. We only ship the item to PayPal verified shipping address. Please make sure your shipping address is the same as PayPal.

2. Import Tax: We do not cover any import Duty and Tax. Customer should be responsible for the Import tax.

All SuspensionPlanet products have 2 Year warranty (unless otherwise stated).

If you have a problem with our product, please contact us via eBay messages first

Full details of warranty are as follows:

If Goods become faulty during the period of the warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be followed the return procedure and returned to the manufacturer for review, testing and examination, and the manufacturer will not arrange collection for the product. Based on the manufacturers' opinion, we will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty.

The above warranty is given by us subject to you having no liability in respect of any defect arising from wear and tear, willful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

We are committed to provide remarkable quality, excellent service and good prestige to all our customers. Your 100% satisfaction is our top priority. We accept return or exchange within a month. After we received and checked your returned item, we promise to refund within 14 business day.

If you are not satisfied with your purchase, please contact us by eBay messages at any time between 9:30 a.m. to 6 p.m. (Monday to Friday) within 14 days after you received the item. We will issue you an authorization number for return, and you will get the refund less shipping fee within 14 business day. Please note: “All returned items must be in brand-new condition, unused and with original tags and packaging.”

Any products that have been used are subject to restocking fee. The restocking fee percentage will depend on the condition of the returned products. The defective products are eligible for free exchange and no restocking fee will be applied.