By purchasing this item(s) from us you hereby agree to the following Terms & Conditions of Sale as listed herein below, and agree that you have read these Terms & Conditions of Sale before purchasing said item(s), and you understand that these Terms & Conditions of Sale are a legally binding agreement between you, the account that purchases said item(s), and the seller of said item(s) (DalExpress).

International Buyers outside of Canada and the USA:

Please contact me if you would like to make a purchase and are unable to checkout.

All items are shipped via Canada Post with the exception of Local Pick-up sales.

If you require shipping through another carrier such as Purolator, UPS or FedEx please contact me before bidding.

Shipping fees charged are the actual cost of shipping, in fact, they're even discounted! Canada post just charges a lot to ship tracked packages, and ebay requires that packages have tracking numbers in order to be eligible for seller protection, so please do not blame us for the high costs of shipping. Fun Fact - It's cheaper for us to Ship to the USA than within Canada because Canada post has to do less work.

All tracked shipments (Where applicable) can be tracked at Canadapost.ca or through ebay (Less reliable). Shipments may not show any tracking updates for several days in some cases, especially on ebay. If your package hasn't arrived on the scheduled due date, please contact me and I will notify Canada Post who will begin an inquiry into it's whereabouts.

If when checking out with multiple items you notice you're being charged multiple shipping fees you must request a total in order to receive a discounted shipping fee. In some cases, due to Canada post restrictions, we must mail some orders out in separate packaging and those orders will not qualify for the shipping discount.

In an effort to reduce costs and waste we re-use a lot of materials when shipping packages to you. Everything from the Box to the filler inside. We also use Biodegradable and Compostable material when possible and you may see some of our packaging marked as such. 

Shipping costs may also include a small handling charge, depending on item size and weight to cover packing

material expenses such as boxes, wrapping paper, bubble wrap, packing peanuts, tape, labels and ink.
This is to ensure your item arrives safe and sound and intact! 

International buyers maybe charged for importing packages into their country. We cannot enter a false, or a lower value on any item sold, as it would effect any claim in the event of a lost package.

In the event we ship your package to you and you fail to pick the package up within the 2 week time frame provided by Canada Post, your package will:

A). Be deemed abandoned and forfeited and become the property of Canada Post to be auctioned or destroyed at their discretion.

B). Be deemed abandoned and forfeited and shipped back to us at our expense with said expense considered to be the purchase price of the item from Canada Post, thereby becoming our rightful property once again.

We've never had a letter mail package go missing and we've shipped countless all over the world! However, in the event one doesn't show up, we ask that you kindly wait and allow time for the item to arrive, and if after 30 days it still hasn't arrived we will offer you a replacement or a refund at our discretion. 

In the event a tracked package is delayed or lost in shipping, Canada post requires that 30 days must pass before a claim may be opened. If your package hasn't arrived within 30 Days of shipping please contact us and we will open a claim with Canada Post. 

We will then ask you to fill out a claim form (as required by Canada Post) stating you didn't receive the package. Once a claim has been opened Canada post will then investigate the packages whereabouts, this process usually takes 2 weeks, but may take longer for international shipments and depending on the time of season. We will remain in touch with you throughout the case, updating you with any new information we receive. Once a claim has been approved we will immediately offer you a full refund or offer to ship you a replacement, whichever you choose. 

Please keep in mind deliveries maybe delayed due to customs (Up to 2 weeks), holidays, weekends, pandemics and natural disasters such as earthquakes, floods and bad weather etc..

In general NO RETURNS OR REFUNDS are accepted on any purchases (with a few exceptions) because we carefully test and ship everything we sell and provide honest photos and descriptions of all of our products.

This policy is something we've had to regretfully put into place after years of experience selling on ebay and dealing with fraudulent claims and eBay's unwillingness to protect it's sellers and educate it's staff members properly.

We may at our discretion also allow untracked items to be returned and exchanged at the buyers expense in the event the buyer claims any issues with the item. 

No Returns, Refunds or Exchanges will be accepted under any circumstances for items sold "AS-IS/FOR PARTS"

Have a look at our feedback if you have any concerns.

We're happy to allow cancelations on purchases so long as the item hasn't shipped yet. Even if the item was marked as shipped, this just means it's in the Out Box and may not have actually been handed off to a postal employee/drop off location, so feel free to ask if you require a cancelation. Unfortunately once an item has shipped we're unable to cancel an order.