All our items are genuine and licensed products. 

Payment

If possible please pay within 48 hours after purchasing.  If you need longer to make your payment please contact us.  We prefer payment by Paypal but also accept payment by cheque or postal order.  Please contact us if you would like to pay by cheque or postal order and we will send further instructions.  Please also be aware that items will not be dispatched until cheques or e-cheques are cleared.  We will only dispatch when funds are confirmed as cleared.

Contacting Us

If you wish to contact us regarding your order, please do so through 'Contact Seller' on Ebay, rather than on your order or by email.  Messages left on orders or emailed directly may be missed.  We do not accept responsibility for instructions missed, which are sent to email or left on orders and are not picked up before despatch.

Despatching  Your Item

Please ensure that your delivery address in Paypal is correct.  This is the address that we are required to dispatch your item to. We dispatch every weekday and before 9.30am on Saturdays.  We dispatch within 24 hours and items ordered before 1pm are usually (but not always) dispatched same day. Unless stated Standard domestic postage is by Second Class Royal Mail Large Letter or Package.  Royal Mail First Class Post is usually offered at a small additional cost.  We also offer Recorded Delivery and Special Delivery Next Day (before 1pm), if you need your item quickly.  If you require a different post option that we don’t offer on our listing please contact us and we will arrange it for you.  We will always work with you to get your item to you by your required date, if at all possible. 

Please note that we always dispatch quickly but once your item is posted, it is in the hands of Royal Mail and we have no control over delivery times.  Please bear this in mind if you contact us about a missing item and also when you leave feedback.  Certificate of postage is always obtained for untracked mail. 

Delivery Times

Below are expected delivery times as given by Royal Mail.  Please note that these are only estimates and while the majority of mail is delivered within these times Royal Mail require 15 working days (not Saturday or Sunday) for domestic mail and 25 working days for international mail before items can be considered undelivered.  We will not refund or replace for undelivered items until after these deadlines have passed except in special circumstances, where we may make special arrangements with the customer.  Royal Mail successfully deliver 99% of all mail correctly.  We will try to give you information regarding any delivery issues that are known to Royal Mail, in our shop pages.  In the unlikely event that your item is undelivered please ‘contact us’ to let us know. 

Estimated Delivery Times

Sellers Standard 2nd Class Domestic:       3+ days
1st Class Domestic:      1-2 days
International Airmail :    The day after you’ve posted your mail, it usually takes three more days to reach Western Europe, five days to Eastern Europe and seven days to the rest of the world. (Royal Mail Website).

Destinations

In addition to domestic destinations we also despatch by Royal Mail Airmail within Europe and to selected destinations worldwide.  We are happy to despatch to worldwide but to some parts of the world we will only despatch using tracked services.  Please contact us is your destination is not available on our listing.  We will always try to arrange delivery to your destination.

Returns & Refunds

Please select your size carefully, we will give details about sizing but if you require more information please contact us, we are happy to provide as much information as we are able to.  If however your item does not fit or is unsuitable in any way, please either contact us and arrange to return the item, or use the Ebay resolution centre to arrange the return.  Unless the item is faulty you will be expected to pay the postage cost for returning the item to us and on some items the postage for dispatching the replacement item. If you require an exchange please contact us first.  On receipt of the item returned in perfect condition we dispatch a replacement item.  Except on the unusual occasion that an item is found to be faulty, a re-stocking fee equivalent to the original cost of postage will be deducted from refunds for items dispatched with free postage.

Ebay Feedback

Ebay feedback is designed to give buyers a fair and balanced assessment of how suppliers perform.  Before leaving feedback we ask you to consider if we, as a supplier, have done everything we can to meet your expectations.  If you have had any issues; Have you given us the opportunity to resolve them?  Have we attempted to resolve them?  Have we responded quickly and offered solutions?  Your satisfaction is important to us, if you have any issues when you receive your item, please contact us rather than leaving negative or neutral feedback and we will do everything we can to resolve them. 

We are committed to the highest level of customer care and will do our utmost to resolve any problems or difficulties.  

Postage Discounts

We are happy to give multiple item postage discounts where savings are possible by combining items.  This is not always possible, quite often it is cheaper to send small items separately than to combine them.  Any discounts given will be by Paypal upon request.  Please contact me if you require a quote.