We only accept payment through PayPal. Credit/Debit card payment can also be made through PayPal. We only ship to the address on PayPal. If you require a specific address to ship the order to, please make sure that you enter this in the PayPal confirmation before confirming payment. We will not ship to any other address under any circumstances. All orders are dispatched once payment has cleared. We appreciate your business, so we will leave positive feedback once payment has been received. We hope you can also leave us positive feedback after you receive the item. Our goal is for you to be completely satisfied with your purchase. If for any reason this is not the case, we would appreciate it if you would give us a chance to address your concerns, before leaving negative feedback, by contact our customer service department via eBay messaging service to resolve it.
All UK orders are sent Free via Royal Mail First Class Standard Delivery. Orders placed before 2pm Monday to Friday are dispatched on the same day once payment has cleared. Orders placed after 2pm are dispatched next working day. No orders are dispatched on weekends or Bank Holidays. All items purchased on weekends and Bank Holidays are dispatched the next working day. Once your order has been dispatched you will receive a confirmation email. UK delivery timescale is normally 1/2 days delivery however this is not guaranteed by Royal Mail and can sometimes take up to 7 working days to deliver parcels sent First Class. So please wait 7 working days from the date of purchase before contacting us. Remember to provide the correct address as we will not be held responsible for any orders lost or delayed. So be sure your address is correct before placing the order. For Europe and International orders we use eBay's global shipping program which will be sent using a tracked delivery method. The postage charge will be added to the basket at checkout. Once your order has been dispatched you will receive a confirmation email. Remember to provide the correct address as we will not be held responsible for any orders lost or delayed. So be sure your address is correct before placing the order.
We offer a No-hassle 30 days exchange or refund if you are not satisfied with your purchase. If you no longer want the product you purchased please use the eBay returns process to return your item accompanied by your eBay or Coolest Gadgets invoice. All items 'not as described' through eBay returns will be investigated by our returns department, and if found to be 'as described' will result in us contacting eBay for violated the returns policy. The item must be returned in the original packaging, unused and returned in safe packaging. All return postage expenses will be paid by the customer. Refunds will be made after receipt of the returned item. All items must be returned within 30 days of purchase anything after 30 days we will not accept any returns. Please remember the product must be unopened, undamaged, unused in original condition with packaging and any accessories that accompanied the item (if applicable). For quality control reasons we will not accept returns of products that have been used. If the item is faulty, we will give you the option to choose for a full refund or replacement item to be sent.
We are here to assist you during normal office hours Monday to Friday 9:00am - 5:00pm. If you would like to contact us, we can be contacted by using the 'Ask the Seller a Question' link at the top of the page or you may contact us through eBay messaging service. We aim to reply to all queries within 24 hours. About Us: Coolest Gadgets is a UK based clothing & mobile accessories company which is committed to providing each customer with the highest standard of customer service. We work very hard to make sure every customer is happy with their purchase and resolve any problems for you. If you are dissatisfied for any reason, please do not leave negative/neutral feedback without contacting us first.