Delivery of most furniture (excluding smaller pieces like nests, lamp tables etc) is to doorstep only via a pallet service so if you have ordered a large, heavy piece of furniture you may need to arrange someone to help you get this into your home. In some instances the driver may offer to help but please be advised that this is at the driver’s discretion only and is not part of the delivery service they offer.

Once we have despatched your furniture to the courier (usually within 5 working days) they will contact you directly via your contact number registered on Ebay to arrange delivery. Please ensure that your contact number registered on Ebay is up to date as an old contact number is likely to delay your delivery. Please note that although accurate the dates on Ebay are estimated only and the actual delivery date can be slightly affected by your geographical location. If the delivery company have a van in your area prior to your estimated dates and they have space on their van then they will endeavour to get your delivery to you sooner.

Unfortunately you will not be able to choose your delivery date. In most cases we offer free delivery to mainland England & Wales so the delivery company will plan your route based on when they have a build up of orders in your area to make the delivery as cost effective as possible. Please, please, please do not start to book time off work until the courier has confirmed the delivery date with you!

The Delivery Company will typically deliver from as early as 07:00 until they finish their deliveries later in the afternoon so will generally be anywhere between the hours of 07:00 – 18:00, Monday - Friday. Although not unknown it is unusual for the courier to offer a weekend delivery.

The delivery company will not attempt to deliver without your confirmation that they are ok to do so, so please ensure that you reply to any messages left for you asking you to call back to confirm the delivery date.

Smaller Items (coffee tables, table nests, lamp tables, bedside tables etc)

In the case of much smaller items it is highly likely that we will send them via a parcel courier since this is quicker and more cost effective. If your order is subject to this service we will endeavour to pre notify you and upload tracking information to your order. Again please bear in mind that some of these parcel couriers never quite seem to deliver on the day we intend them to (!) so please keep any eye on the parcel tracking we provide and start to think about leaving a note for the courier asking him or her to leave the parcel somewhere safe in your absence (shed, neighbour, garage etc).

Access to your property

    Your delivery is likely to be loaded onto a lorry (larger than a van) therefore if you think there are likely to be problems with access for larger vehicles (narrow roads and tracks, parking problems etc) then it is imperative that you advise of this as soon as possible after making your purchase. 

Flats / Apartments

Unfortunately the driver will not be able to take your furniture to your specific apartment if it involves flights of stairs, long walks etc so please assume they may only be able to bring it to your communal entrance. It is at the driver’s discretion as to whether they take it any further. Unfortunately the drivers do not unpack your furniture for you.

Surcharges to Scotland

Due to the increased cost of travelling to the more northern parts of Scotland we have to make a surcharge for these deliveries. Typically if you live north of Glasgow / Edinburgh we may have to make an additional £30 charge for these deliveries.

Unfortunately we do not offer delivery to anywhere offshore that is not reachable by bridge (eg. Isle of Wight, Shetland, Orkney, Channel Islands, Isle of Man, Northern Island etc)

Customer Collections

For security reasons customer collections are not possible, this is not something we can change

Failed Deliveries

Please note that Oak & Pine will make an additional delivery charge to any customers that fail to meet the drivers on the designated booked delivery date. If the driver arrives and finds no one in they will attempt to call you. If they still cannot contact you they will contact their office to request authorisation to fail the delivery and move on. Due to the volume of deliveries they need to make each day and the distance they have to cover they will not be able to return to your property later in the day so please ensure you or someone else is available at you property to sign for the delivery when they arrive.

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