All items sold by Say Sales are guaranteed to be 100% genuine brand new in the original box with the serial numbers intact (unless otherwise specified). We check all merchandise for any defects, scratches, or blemishes before it leaves our warehouse.
Fraud will not be tolerated and we will use all the information received to prosecute fraudsters. Please be advised that we randomly mark all our items with security marks, both UV and mechanical and all serial numbers are recorded. Do not attempt to return a similar item and keep the original purchased one as legal action will be taken should this should occur.
Items ordered after 1pm on Friday will not be sent out until Monday. We do not usually dispatch items on Saturday or Sunday. All items that we send out require a signature on delivery and we therefore cannot deliver to P.O.Boxes. We currently ship within the EU. As we deliver with Royal Mail, you must allow 15 working days for delivery before a package is classified as lost as this is their time span.
Our prices are much lower than the high street simply because we buy from our supplier in large quantities and as an online business we can operate with a low overhead cost.Authorized dealers are not allowed to sell their watches below RRP or sell them on the internet. All our watches still come from authorized dealers and are 100% genuine. We have chosen not to be an authorized dealer so that we can offer such great prices.
The only payment method currently accepted is Paypal. This is because it is a safe and quick form of payment. Item(s) will only be dispatched after cleared payment is received. We do not currently accept cheques or postal order/banker’s draft. We will not dispatch any items that haven’t been paid for. If payment has not been received within 48 hours, your bid will be cancelled and the sale is void without prior notice.
We offer a ‘no quibble’ 14 day money back guarantee. All requests for returns or exchanges must be made in writing, within 14 days of receipt of your items and confirmed by us in writing. Once 14 days has passed from receipt of your item your order will be assumed to be satisfactory and claims of shipment errors or requests for returns or exchanges will not be accepted.
The item is brand new and must be returned in exactly the same condition as received - including all packaging, boxes and coverings.
If you are unsure if you wish to keep the item, do not wear it to 'try' it out, watches and jewellery pick up scuffs and scratches very easily and we will not accept returns of items we suspect have been worn or tampered with. We advise you to leave all the protective film on the item until you decide to keep or return the product. This is because we cannot resell the item as new even if it has only been worn for a short period. We will not accept any returns that have been worn, marked or damaged. If a watch is returned to us (as new) and we suspect it has been worn, tampered with or has markings of any kind we reserve the right to offer a partial refund, deducting an amount that we feel the watch has been devalued and the loss it has incured to its resale value. The purchaser will bear the cost of postage.
In the unlikely event that the item is faulty, we ask you to return the item complying with stipulations stated above. We will endeavour to provide a replacement item. If no replacement is in stock, you can choose to have a refund or exchange for a different item which is in stock of the same value. If no mechanical fault is found with your item, a refund will be given excluding our P&P costs.
All our watches come with our own 3 month movement warranty to give you peace of mind excluding accidental damage. Warranty does not cover any diamonds, gems, stones or other accessory on the watch. Please retain the invoice receipt provided with the goods to validate your warranty with us.
All items are sent with Royal Mail.
- First class postage, 1-2 working days (not guaranteed).
- Second class post, 2-3 working days (not guaranteed).
- Special Delivery next working day by 1pm (guaranteed service).
We recommend any urgent postage requests for Christmas or brithdays etc, to use Royal Mail Special Delivery.
Items are only considered lost after 15 working days have elapsed as per Royal Mail guidance, but you may contact us sooner if you're item hasn't arrived within the required time (allow one or two days for delays during busy periods). Please don't hesitate to contact us for further information.
