ABOUT US:
With more than a DECADE of experience in the RV Industry
GRV Parts is where we believe that business is about Communication.
We sell a variety of OEM products for
RV's and Motor-homes, trailers, etc.
We stand firm in believing that excellent customer service is what business is
all about, our motto is: "We are committed to serving YOU!"
CONTACT US: Please feel free to message us 24/7 directly through eBay, we will reply within 24 hours.
PAYMENT:
We gladly accept PayPal and all methods of payment
approved by eBay for all of our listings.
SHIPPING:
We ship by USPS
and UPS, please verify your PayPal address
account is correct. We have had issues with incorrect addresses in the past and
it causes the USPS labels not to print. Which causes shipping delays.
We only ship to PayPal confirmed addresses. When
your item does not upload the tracking number, please check your email as your
item moves into the system. Our Handling time is the same day in most cases, or
within One Business day after purchase.
RETURN POLICY:
Most returns accepted
Buyers should contact us within 21 Days of receiving the item
Refund given as money back or we can exchange the item; *except on sealants*
Returns that are not subject to shipping charges and restocking fees include but are not limited to the following:
1- Defective Items (subject to verification) 2- Incorrectly shipped items. 3 - Items damaged in shipping
All returns that are not our fault are subject to:
1. Return Shipping Cost will be paid by the buyer
2. 15% restocking fee 3. Refund is going to be held until item is returned.
FEEDBACK: Your feedback is very important to us, we always leave positive feedback when we receive positive feedback. It would be great if you leave us a positive feedback within 30 days after the purchase. Please before leaving Negative Feedback, contact us and we will do our utmost to resolve any issues that may arise. We will work it out. 100% customer satisfaction is our main goal. GRVParts really appreciate all your support to our business!
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