THANK YOU FOR LOOKING AT WANT CLOTHING.

IF YOU LIKE WHAT YOU SEE WHY NOT BROWSE OUR FULL STORE




BELOW ARE A FEW FAB REASONS WHY YOU SHOULD SHOP IN OUR STORE…


RETURNS / EXCHANGES

How do I return an item?

We want to ensure you are totally satisfied when shopping with us so, if you change your mind for any reason; you are able to report an unopened item to us for Return within 14 days of it being dispatched to you.

To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item, along with your unique Returns Authorisation number.

You will need to package the item securely and include a brief cover note on the original invoice attached stating:

• Your User ID
• Which item you would like to return
• The reason for return
• Whether you would like a refund or a replacement
• If you require a replacement, specify which item you wish to exchange it for

All the information provided makes it helpful for us to process your return quickly and avoid any delay.

Please ask for a "Proof of posting certificate" as we cannot be held responsible for goods that go missing whilst in transit.
Please send re-packed garment and post to the address below:

Want Clothing Outlet
Unit 4-5, Cousins Street
Wolverhampton, WV2 3DG

When can't I return an item for exchange or refund?

In following circumstances we cannot exchange or refund your payment.
• If the item has been worn
• If the item has labels missing
• If your returns period has expired

When will I receive my exchange or refund?

We will process your exchange or refund as soon as your item is received back into our warehouse.


CONTACT US

If you cannot find the required product or if there is any query regarding our products, please feel free to contact us through eBay messaging service or call us on our hotline: 01902 458689 Monday to Friday 9am - 5pm, and we will be more than happy to help.


DELIVERY

How will I know when my order has been dispatched?

You will be sent email confirmation once your order has been dispatched from our warehouse. Royal Mail tracking information for your order is available upon request.

How long will it take for my order to arrive?

Once you have received confirmation that your order has been dispatched you can expect this to arrive with 2- 3 days. Please note 90% of our parcels are being delivered next day.
For deliveries outside of the UK in European Union please allow 7 days for delivery.
For deliveries outside European Union please allow 10 days for delivery.
Please note we must allow 15 working days before we can class your item as lost.

Do you offer a next day delivery?

If your order is received before 2:45pm on Monday to Thursday and on Friday by 2:00pm we can arrange for this to be sent on a next day service, subject to stock availability. To make sure your order is dispatched on the same day, please contact us on our hotline number: 01902 458689. Guaranteed Next Day Delivery charges are £6.50. Please note this service is only available within the UK.

Do you offer a combined postage?

For any multiple orders for 2 or more items, we have a Combined Postage Offer of £3.50.
To apply this offer, please forward the seller an invoice whilst completing the checkout procedure and we will amend the shipping cost, we will then re-send an invoice back for the payment.

What do I do if I have not received my order?

Should your order not arrive within the estimated time and you have received confirmation that it was dispatched please check the following:

1. With any neighbours.
2. With any other resident at your property that might have the parcel but hasn't told you yet.
3. In any possible, safe places, that a postman might have left the parcel in.
4. That you have enquired at your local Royal Mail delivery office.
5. Re-confirm your delivery address so we can verify this is where it was sent.

For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

What happens if I am not at home to receive my delivery?

The majority of our items are too big to fit through a standard letterbox. If you are not at home when delivery is attempted you should receive a Royal Mail 'Something for you' card saying you missed an item being delivered. Please follow the instruction on the card to retrieve you parcel.

For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

Which countries do you deliver to?

We deliver worldwide.

Do you deliver on Bank Holidays?

Bank Holidays are not classed as working day so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.

When you ship overseas do you combine postage charges /send items together?

We will post your items together as long as the total weight of the parcel is less than 2kg. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.
For International orders please allow 7-10 days for delivery.
All our orders are dispatched using Royal Mail or Parcel Force.


HAPPY SHOPPING!!!

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.