Nuoqi® and Rolecos® were our registered brand,we have our own factory and design team to provide new and hight quality products,it's your reliable choice for your cosplay.Welcome to follow our ebay and ins to get the notice of new arrival.Be honest,be trustworthy,be your friends.
1. We will automatic leave you a positive feedback ,if you are satisfied with the item or anything unusual happens or you have some doubt ,please feel free to contact us ,we will do our best to solve it .
2. On the other hand ,Will you please take a minute to leave us a positive feedback with an overall Detailed Selling Rating
(DSR)of 5,which means a lot in our future eBay undertakings ,your recognition is our motivation in developing our business to serve you even better.
1.If the return is caused by the product quality or the mistake from us, you will be guaranteed to get 100% refund.
2.The product must be in new condition and with its original packaging.
3.Return of Custom-made products will not be accepted unless there is a quality problem.
We are dedicated to customer service and if you have any question,please contact us by eBay message,and we will reply to you as quickly as we can,usually within 24-48hs.
1.All the items will be dispatched within handling time after the payment is clear.
2.Most times you will receive your order within 10-30 business days after we transfer your package to the delivery company.We cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holiday,weather,customs,or other conditions.Some countries like Mexico,Brazil,and some European countries may take up to 50 days or longer for delivery.
3.We appreciate your patience if you haven't received items within estimated time.If you are concerned in any way, please feel free to contact us via eBay message instead of leaving negative/neutral feedback or opening a case. We will make every effort to fix any problem (resend or refund any missing item).
