PAYMENT

Our payment method is through PayPal. Orders are dispatched within 24 hours of receiving payment. We do not accept postal orders or cheques. You can email us any requests through eBay Messages.

CUSTOMER SERVICE

We are committed to provide excellent customer service at Fashion Valley UK. If you have any question, please feel free to contact us. We answer messages and emails Monday to Sunday.

FEEDBACK

We will try to meet all your service requirements. If you feel that any part of the service is inadequate please contact us or email through eBay before leaving your feedback, we will guarantee a positive outcome.

RETURNS

Returns are accepted, if you are not satisfied you can return the product within 14 days. If this is the case please contact us immediately to organize your return, you can do this by emailing us on eBay or contacting us by telephone. All returns must be posted in original condition and packaging to ensure refunds. All returns must be accompanied with the original invoice. Returns will not be accepted if in a non-resalable condition, worn or washed. All costs of returning an item to us is your responsibility. We will refund you using the original method of how you paid, so if you paid through PayPal we will refund you back through PayPal.