How do I request a Price Match? What are the exclusions? FAQ

We accept Visa, Master and Debit card (processed via PayPal).

Payment can also be made by PayPal account or Bank Transfer.
We will not dispatch goods or put goods on back order until payment is received in full.

Visa, Master and Debit Cards We process all Visa, Master and Debit card payments using PayPal.

Bank Transfer Below is our bank transfer details.

   Bank: National Australia Bank
   Account Name: Rolan
   BSB: 082-778
   Acct No: 115227897
   Please include your name or transaction number as your reference.

We will hold the stock for 2 business days only, after that we reserve the right to cancel your order.

PayPal If you are paying by e-cheque, payment may take up to 4-5 working days.

1. Refunds and Returns

   1. Rolan Australia will accept returns within 30 days of purchase. We reserve the right to refuse returns if notified later than this period.
   2. Only unused products are eligible for return.
   3. Returns must be requested in writing. Items must be completely repackaged in the original packaging.
   4. Once the item is returned and inspected, the credit amount will be calculated as follows:
      
      Refund Amount = Total Amount – Repackaging (if required)
      
      
   5. The customer is responsible for all charges involved in returning the items.
   6. Some items/special order items correctly supplied may not be returnable depending on the manufacturer's policy. If they are accepted they may incur a 50% handling charge.
   7. All Returns must be accompanied by a covering letter, including the customer's Invoice number, full name, contact number, address and a brief description of the issue that the customer would like to address; as well as a copy of the original invoice, showing the full name, contact number and address of the customer.
   8. Refunds will be made by Rolan Australia as follows:
      • Credits will be issued to the credit card user on the order; and
      • If the payment received was by cash or EFT, we will process the refund by way of EFT.

2. Delivery and Damage Claim

   1. If your delivery has arrived with a damaged or incorrect item, please contact Rolan Australia within 24 hours. Damaged items must be completely repackaged in the original packing and we will arrange for the return and replacement.

3. Material and Manufacturer Claim

   1. All Manufacturer Warranty Claims must be requested in writing.
   2. Adjustments are based on the warranty which was valid and in effect at the time the product was purchased.