Returns/Warranty
If on
initial inspection you are disappointed in any way, you may return it and
receive a full refund. You are most welcome to visit and test the instrument in
our playing room prior to making a commitment.
We can
often arrange a home trial; contact the showroom for more details.
We will offer the instrument with a mechanical warranty for twelve months but
only a limited cosmetic warranty. The cosmetic warranty is limited to
significant issues.
Delivery
Inland UK shipping: FREE
The instrument will be well packed and shipped by next-day Interlink courier.
The package will require a signature, so before we send it we will contact you
to establish a convenient day for the delivery. We will also request a phone
number to assist the local delivery driver, and/or a mobile number so you will
receive an SMS notification of the approximate delivery time on the day of the
delivery. We will also post a consignment number via eBay so you can track your
package on line.
Collection in person is always welcome.
We can arrange for the item to be sent to most European countries (door to
door) via an international carrier.
Payment
Payment
by Paypal or bank transfer is required from all non-UK buyers. UK customers may
also pay by credit or debit card if preferred, but please contact us via the
showroom if you wish to do so. Cash on collection is also welcome.
Rosehill Company Details
Please browse our eBay My Shop for further products.
If you have any further questions about this item, or would like to test it in
our showroom in Beaconsfield, South Bucks, please do not hesitate to call. Our
showroom is situated approximately 25 miles from central London, close to
Junction 2 of the M40 (first junction west of the M25 interchange).
Rosehill Instruments Ltd 01494 671717 (showroom)
64, London End, Beaconsfield, Buckinghamshire, HP9 2JD
Contacts at Rosehill:
Paul Austin - Brass and wind specialist 01494 685133 (direct)
Philip Maund - General sales and eBay order processing 01494 671717
Richard Fox - MoD Liaison and marching band specialist 01494 685130/1 (direct)
Tim Humphries - eBay dispatch 01494 685138 (direct)
Accounts Department - 01494 685132
Rosehill Instruments is a music retail business which has specialised in
selling and repairing brass and woodwind instruments since 1967. It was founded
by Trevor Austin (father of Paul) who was previously a euphonium player in the
Horse Guards (and played on horseback at the Queen Elizabeth II's coronation in
1953). Following long service in the Salvation Army as a player and conductor,
his reputation led to requests to supply instruments around the UK and
overseas. Rosehill is now led by Trevor's son Paul. The company was awarded a
UK government contract in 1999, and since then has been an approved supplier of
musical instruments to Her Majesty's military bands. We also repair, refurbish
and service all brass band and military band instruments at our workshops in
Beaconsfield. As well as drawing customers from all over the UK, we also supply
many instruments to bands and players overseas.