About Aroma Depot
We are a small business that never sacrifices quality for the price.
We Appreciate every customer, large or small we will do our best to service each customer that purchase from us!
Our primary goal is to hear from you on how well our products are working out for each valued customer.
All our products are well packed & promptly shipped.
Operation Hours
Monday through Friday from 7 a.m. to 5:30 P.M eastern time.
Closed on weekends.
All weekend inquiries answered during our regular business hours.
Feedback and DSRs
Our eBay reputation and customer satisfaction are crucial for us to succeed, your feedback is critical to us as on eBay.
If you are happy with your purchase, please leave positive feedback for us.
If you have any problem with your order, please do not leave negative feedback.
We guarantee that your issue will be solved quickly.
Specials and Promotions
Aroma Depot offers several promotions such as
"BUY 1 GET 1 50% OFF." (Must add 2 to cart)
"BUY 2 GET 1 FREE." (Must add 3 to cart)
"BUY 3 GET 2 FREE." (Must add 5 to cart)
Example: If the promotion is "BUY 3 GET 2 FREE.",
A total of 5 items must be in the cart.
The system will only charge you for three items and the other two become FREE.
If you added three pieces to the cart, you would only receive three pieces.
When the correct steps are taken, eBay will automatically calculate the promotions.
Follow the rules NO EXCEPTIONS.
Shipping
Orders placed before 2 p.m. Eastern Time will leave the same day, anything after will go the next business day.
We ship within two business days of payment, usually the same day.
Standard shipping takes between 3-5 business days.
Expedited shipping takes between 2-3 business days.
We use a selection of shipping such as UPS, FedEx, USPS, etc.
Once tracking number shows package delivered
Aroma Depot, Inc. is NOT responsible for any stolen packages.
Once an order is placed, the address cannot be edit.
Kindly make sure that your address in eBay and PayPal are correct before you place an order.
Aroma Depot never gives any guaranty to deliver the items by the estimated delivery times provided by eBay.
Payment Policy
PayPal and another method of payments are accepted
Immediate Payment required after the Winning Bid
Items will be shipped immediately on the same or next business day of receiving full payment
Shipping Policy
Shipping to the United States and Worldwide
International shipping available for those countries that do business with global shipping via eBay
PayPal Confirmed Addresses Only
For the most part, all our items are shipped via USPS the same or next business day of receiving full payment
The tracking number is submitted and provided with every order
Once tracking number shows package delivered
Aroma Depot is NOT responsible for any stolen packages.
Open or used items can't be returned.
We must review all returns and issued with an RMA number before you ship the item back.
Never send a return without consulting us as the returned address can be different from the source address.
Please keep in mind that communication is the key to solving any problems that may arise during the transaction, please don’t hesitate to contact us by email so that together we can complete the transaction as smoothly and as flawlessly as possible.
When sending in returns, please note that it can take up to 7 business days to finalize the return.
We do our best to process as quickly as possible.
Returns Policy
This Item is brand new
30 DAY RETURNS are Accepted
20% Restocking Fee
No refund on opened sealed bags
Food grade items will not be accepted (NO REFUND)
Buyers MUST take clear and legible pictures of the shipping label, inside and out of the package and items.
Kindly send these requirements to proceed your return/refund/exchange/claims.
ALL RETURNS MUST BE UNOPENED BOTTLES OR CONTAINERS WITH SEALS INTACT.
Aroma Depot, Inc. will send a free return shipping label for the qualified USA returns.
Your Satisfaction is our #1 priority!
***CONTACT US***
If you're experiencing any issues with your purchase,
we would appreciate the opportunity to make it right.
Please contact us through eBay MESSAGES allow us to do so before leaving bad feedback.
We strive for excellence in our service & the products we carry.
We love feedback and hope that you will give us a "TOP STAR" rating every time.
If for any reason you feel you cannot give us a "TOP STAR.''
Please give us the opportunity to do so.
We promise to make it right every time.
Thank you for visiting our eBay Store!
© Aroma Depot, Inc 2019