On all of our items, insurance is mandatory and is included in the Handling Cost.
We tried to make this easier on our customers, as Ebay does not prompt for an insurance amount and actual weight
We will break it down for you upon end of sale in the invoice.
Payment
BUY IT NOW payment is due immediately!
Winning Bid plus a Shipping fee determines the total Purchase Price
Your Visa or MasterCard, Discover or American Express card through PayPal
Payment to be received in 3 Days
California residents add 9.75% state sales tax
SHIPPING, HANDLING, INSURANCE POLICY
Buyer
to pay for all packing, shipping, and insurance charges unless
otherwise specified at the time of purchase. We are happy to give
estimates for shipping and will try to provide you with the most cost
effective means of safely transporting your purchases. Please note that
we ship a lot of breakable items. In order to ship these items safely,
extra care and materials must be used in packing, which might result in a
higher than normal shipping fee. We ship either Fex Ex, UPS insured or
USPS priority mail, fully insured with delivery confirmation. Signatures
are required for purchases over $500 unless waived in writing by the
client.
Buyer pays Shipping (Handling & Insurance included)
Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer?s responsibility.
Please check with your country?s customs office to determine what these additional costs will be prior to bidding.
We do not mark merchandise values below value or mark items as
?gifts? - US and International government regulations prohibit such
behavior.
In
the unfortunate and rare event that your item arrives damaged, please
contact us immediately. We can help you in getting your claim started.
Save all original packing material until your shipper can investigate
the damage. We DO NOT issue refunds for damaged items, however, we fully
insure all of our shipped pieces and will be happy to assist you in
filing a claim and expediting the settlement of your claim.
Please
note that any reversal of charges or dispute of purchase, will delay
claim settlements and might cause the insurance to be voided. Please
follow any and all instructions for filing a claim through the original
shippers. This cooperation will help us to assist you in receiving
compensation more quickly.
Because
we professionally package each item in-house, damage is incredibly
rare. However, we understand the disappointment that can occur in this
unlikely event and will work hard to help you through the situation.
Damage
for items shipped with USPS, UPS, FedEx or DHL must be reported to us
within 24 hours of signature confirmed delivery. We will require the
buyer to send us photographs of the packaging and the damage to the
item. The buyer will be required to have the item safely packaged again
and mailed back to our shop with a pre-paid label. Once we safely
receive the item, a refund will be made for the original purchase price
plus any shipping via the original payment method.
The
buyer or representative of the buyer is responsible for being available
at time of delivery to inspect the packaging and item for damage -
under no circumstances should the item be refused, as doing so will void
the insurance coverage. In the event of damage, call us immediately,
note all damage on the bill of lading while the driver is still present,
take detailed pictures of the damaged packaging and item, send those
images to us and we will assist you in filing the claim and working
through the process. Concealed damage must be reported within 24 hours
of delivery. In most cases, a representative of the freight firm will
need to inspect the item and packaging so it is the buyer?s
responsibility to retain all packing materials until the claim process
is complete. The carrier reserves a "right to repair" a damaged item to
industry standard. We do work hard to move claims along as quickly as
possible, but please note that claims and/or repairs will be settled
with the insurance company and carrier prior to any payout to the buyer.
For
shipments with a carrier the buyer selects or arranges, the terms of
that carrier's insurance coverage will apply to the shipment and the
buyer will be responsible for working through the claim process with the
carrier. We are happy to provide paperwork or any other required
documentation to assist in the claim process.