Problems / Questions
If you encounter any problem or have any questions please send me a message using the ebay message system. DO NOT OPEN A CASE. A case is something you should open when the buyer and the seller do not understand each other. If you are having and problem send me a message and I will fix it. I answer most messages in less than 48 hours
Payment
We only accept payments made thru paypal.
Shipping
Shipping is free no matter how much you order. We only ship to the US including Puerto Rico, Alaska and Hawaii . No international shipping. Depending on your order we will ship it using USPS priority mail that takes usually 2-3 days to deliver or First class that takes 3-6 days. Please remember that the delivery date ebay shows you is just an estimate of arrival and not the real thing. You will get a tracking number it is important you check this tracking number often to see when the box will arrive to your home. Please make sure you are at home the day of the arrival or arrange for some one to be there to receive the plants and that knows how to properly care for the plants. The less time they spend on the box the better. I ship Monday thru Wednesday in order to avoid the weekend cause usps does not delivers to many locations. All orders placed after Tuesday 1PM will be ship next Monday.
DEAD, DAMAGED ITEMS
DEAD ON ARRIVAL, NOT AS DESCRIBED ITEMS OR DAMAGED PLANTS BOXES: Plants tend to suffer when on shipping. It is normal for them to lose some leaves, get a lighter or darker color or even to smell funny and look mushy. Remember that the plants have spent 3 days inside a box with no water sunlight or proper air. They will recover their normal color and grow once on your tank. IF YOU RECEIVE EXTREMELY DAMAGED PLANTS, FROZEN PLANTS OR A BOX THAT HAS BEEN BROKEN OR DAMAGE IN ANY WAY PLEASE TAKE PICTURES. The only way to prove that your plants arrived dead is taking a picture and sending the pictures to us using ebay message system. There is an option on ebay messages to upload pictures. After the delivery of the box you have 48 hours to send a picture of the dead plants. I will refund or replace the damaged plants only when pictures are provided. This is done to discourage fraud and scam artists. If after 48 hours there are not pictures of dead or not as described plants I will consider they arrived in good order.
Returns
RETURNS: You can return plants in the first 14 days. Please do not return any item without contacting me first for instructions. Before starting a return buyer must send pictures of the items they are going to return using an ebay message.