Q: What is your Payment Policy?
All payments are expected within 7 days after the end of the auction. Non-payment may result in the filing of a Non-Payment case and possible account suspension.
Q: What is your Shipping Policy?
All items are shipped via FedEx or USPS Priority. Unless otherwise noted, shipping rates are based on the weight and dimension of the item and your address and zip code.
All sales outside California are sales tax free; California customers pay local sales tax.
All orders are shipped within 1 business day of receipt of cleared payment and may spend up to 7 days in transit, please allow 4 to 10 business days after payment processing for delivery.
We are not responsible for packages shipped to the incorrect address. We are only able to ship to your PayPal address. Please confirm that all of your information is accurate before submitting your payment.
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International purchases may take up to 4 weeks to deliver as we use Ebay's Global Shipping Program and they use Pitney Bowes as the International hub which is located in Erlanger, KY USA. Tracking will only show movements from the originating location (Benzeen Auto Parts) to Erlanger, KY (GLOBAL SHIPPING HUB), parts will not have any tracking from that point on since it goes through multiple International Carriers.
Q: Will I be charged Sales Tax?
All sales outside California are sales tax free; California customers pay local sales tax.
Q: What if I have a problem with an order?
If something is wrong with an order, we certainly do want to help you.
Rather than opening a case, filing a dispute with eBay or leaving negative feedback, please contact us immediately. eBay often takes up to a week to process your request while we can make sure you are satisfied on the same day we receive your request.
Please read below for more information on how to proceed.
If you would like to find out the status of your order, please visit your Purchase History from your my ebay or contact us via ebay messaging in the contact us link below.
Shipping Problems:
Please inspect your package immediately prior to accepting delivery and contact us immediately.
Shipping Damage:
Damages and evidence of tampering on the outer packaging must be noted on the delivery receipt by the driver. Shipping Damage Damages must be reported and filed with the carrier immediately. Orders lost in transit must be reported to us immediately. We are not liable for carrier damages. A claim must be filed with Freight Company to facilitate an exchange. If you received a damaged product, please report it to us within 48 hours from date of receipt. No exceptions.
Missing Item(s):
Please check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock, we may have to split your order into multiple shipments, which we will indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you have originally paid. You may also contact us via ebay messaging in the contact us link below.
Incorrect Items:
If you received an incorrect item, this should be reported to us within 3 business days from the date of receipt. We will arrange for return shipping at no cost to you. The replacement will be sent once the original item has been received and confirmed by us.