RETURNS POLICY
Unwanted items:
If
you change your mind or find that the item you purchased is unsuitable,
we will offer a full refund or exchange within 14 days of the
delivery/collection date for the cost of the goods only. You may return items to the store in person or
post them, however, please note that if posting you must take the
necessary precautions to ensure the item/s are not damaged in transit
and the cost of the retiurn postage will not be refunded. You must send a
covering letter explaining the reason why you are returning the item,
the date of purchase and the cost of the goods. To confirm a full refund for the goods will be made on unwanted or items ordered by mistake this will not include our original delivery costs (£10.00)
Damaged/Faulty Goods:
If the product purchased is damaged in transit (where delivery is arranged by Van Comfort) or found to be faulty the item will be refunded or exchanged. If sending the product back to us, we will refund the cost of postage. Please message Van Comfort before sending back to ensure you get the best delivery rates. We cannot be held responsable for exessive delivery costs, . You must send a covering letter explaining the fault/problem, the date of purchase and the cost of the goods.
Your are protected under the Consumer Protection Act 2013