Pls take noted that due to lighting effects and monitor's brightness and ect., the color tone of the website's photo and the actual item could be slightly different! Hope you can understand
1. Please allow us 1-2 business days to process your order upon payment cleared when item is in stock.
2. Domestic orders ship via AU POST with tracking number. Shipping to New Zealand is also available.
3. If ship from China via EMS-Simple(Economy International Flate Rate Shipping), it takes around 7~15
business days.
4. If time is urgent, pls let us know the address and postcode via email,we will find out the soonest
express way.
5. Because of the system reason, the tracking number can't be tracked in first 2 days, pls be patient.
Anything urgent or not clear, pls contact with us freely via email or Skype.
6. Free shipping for AU local customer as our warehouse is located in SYDNEY.
7. FOR INTERNATIONAL BUYERS OUT OF AU, I AM SORRY THAT WE HAVE TO CHARGE YOU SHIPPING FEE!IF YOU WANT TO
BUY OUR PRODUCT, YOU JUST BUY DIRECTLY, AND WE WILL SEND YOU AN INVOICE TOGETHER WITH SHIPPING FEE!AFTER
THAT PLS PAY ACCORDING TO OUR INVOICE. PLS DO NOT BUY REPEATEDLY, YOU CAN NOT PAY SUCCESSFULLY WITHOUT OUR
INVOICE!THANKS FOR YOUR KIND UNDERSTANDING!
1. We currently accept: Paypal.
2. For fraud prevention purposes, pls make sure the shipping address is the same as your billing address
in Paypal.
3. If you?ˉre purchasing a gift or intending to ship to item to another person, pls double check the
shipping address and update the alternative address into Paypal.
4. Please confirm your shipping information correct.
5. We send the parcel at 11:00am(Australia time) from Monday to Friday, we also check the emails before go
to bed every day, then you can get the parcel as early as possible.Especially on Friday, if we can't get
your payment on time, your parcel can only be sent out on next Monday.
6. Please kindly note that we will cancel the order if your order is unpaid after 7 days.
1. We guarantee your satisfaction, returns are permitted but must be initiated by the buyer within 14 days
of delivery for refund.v
2. FOR GETTING REFUND OR EXCHANGE TO OTHER ITEMS, ITEMS MUST BE RETURNED IN ORIGINAL CONDITION. THERE IS A
SKU BARCODE STICKER ON THE OUTER BOX! PLS MAKE SURE THE SKU STICKER IS STILL AVAILABLE ON THE OUTER CTN
WHEN THE PARCEL IS RETURNED! OR THE WAREHOUSE WILL NOT ACCEPT THE PARCEL AND WE CAN NOT REFUND!
3. IF THERE ARE PROBLEMS WITH THE ITEM, PLS HELP TO SEND US THE PHOTOS SO THAT WE CAN GIVE YOU THE
SOLUTION ASAP!
4. Any problem with the quality, pls send the photos first to us which is very important for us to submit
to production department and for future improvement.
5. If there are any problem, pls contact us before leaving feedback so that we may fix the problem.
1. 5-Star positive feedback is highly appreciated and we will do the same to you.
2. 5-Star Positive feedback on "Item as described","Communication","Postage time","Postage and handling
charges" will be highly appreciated.
3. If you are not satisfied for any reason, please Do not leave Negative or Neutral Feedback and allow us
the opportunity to fix the problem satisfactorily. We are very fair and easy to deal with! Thank You!
1. Need help with your purchase? We are delighted to support you! If you have any questions, please
contact us by email , we will reply you within 1-2 business days. We concern every little detail makes
your shopping enjoyable!
2. Office Hour: Monday- Friday 9:30 am CT to 09:30 pm CT