We are UK based and ship all products from UK
Shipping information
We ship all orders from UK
UK Orders: All Tents are shipped via tracked courier service
Second Class royalmail Delivery for UK Orders. generally you receive items within 3-5 working days after cleared payment. we ship the goods same day.
International Orders: All Tents are shipped via tracked courier service
Standard royalmail Delivery for International Orders. generally you receive items within 8-14 working days after cleared payment. we ship the goods same day.
Terms and conditions and WARRANTY
1. We offer 12 months warranty, so just buy with confidence.
2. If items have any problem due to quality, please contact us for replacement, exchange or refund.
3. Please contact us if you want to return the item. If the item goes faulty within 30 days of purchase we will exchange it or refund after receiving the original item, if item goes faulty after 30 days of purchase we will exchange it after receiving the original item.
PAYMENT
1. We only accept PayPal payment as it protects both buyers and sellers.
2. Your immediate payment is appreciated, and we will leave positive feedback as soon as you leave feedback.
Return/Replace Policy
1. If, for any reason you are not satisfied with the item, you can return it within 14 days after item received.
2. Please return the item in its original package and contact us first before return the item.
3. As every sale is final, we appreciate your reconsideration when you want to return the item.
Feedback
Your satisfaction is our most important mission.
We strive to provide you the best product with the most reasonable price and best service.
However, sometimes there are unexpected situation happens, like bad weather creates a slow delivery, etc.
We firmly believe a prompt communication between us can eliminate any misunderstanding. So, please contact us first before you want to leave any negative feedback.
Thank you for coming to our shop, and wish you a happy shopping experience with us.