Payment

Payment is due within 3 working days. Any outstanding orders that have not received payment within this time frame will be cancelled. We accept PayPal payments and cash on collection ONLY

Bicycle Shipping and Assembly     

Single speed Children's Bikes and BMX Bikes will be shipped by J E James Cycles as they are received from the  manufacturer. Customer assembly will be required. Cycles sent mail order by J E James may not be fully assembled due to the fact they will not fit in a cycle box. All full size cycles are fully built and assembled for inspection before being disassembled and placed in a cycle box. Some assembly will be required as in pedals, front wheel, seat pin, handle bar and stem. Due to the delivery the gears may need re aligning and we would recommend you get this done by a qualified cycle mechanic alternatively we are happy to talk you through the gear set up. JE James cannot reimburse any cost involved with setting up. Please call if you are unsure on how to assemble your bike call our mechanics on. Call 01709 538375

Recycled Packaging

J.E. James actively promote recycling. Wherever possible bikes and other products will be repackaged in their original box, however on occasions we will recycle boxes. This may be, for example, if the original box is too small after partial assembly of your bike, another bike box may be used. Due to this the packaging may not represent the contents. Please make sure you check the contents of the box before returning.  

Shipping & Returns

We will aim to dispatch your order within 3 working days of receiving payment, however dispatch times will vary at busy periods Please contact us BEFORE you purchase if you are from outside the UK. We accept refunds providing they are requested within 7 days of receiving your order

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