Earthly Passion brings peace of mind
- We will accept returns/exchange up to thirty days from time of delivery, when an item has a quality issue or other appropriate issues.
- In the unlikely event that you have changed your mind, or the item does not meet your requirements, or you just wish to return it, the Item needs to be returned in the original packaging.
- We must receive an email of your intentions before the 30 days of your receipt of the item is completed (It is deemed normal postage delivery times have taken place).
- Please DO NOT RETURN UNTIL INSTRUCTED TO DO SO.
- Tracking numbers must be obtained and supplied in all cases.
- The item must be returned in the original packaging. A refund will be given on receipt of the item in original condition or as described in original communication. This will be checked with the photographs we hold and any other identification marks we hold. If the item differs from these a refund will not be issued.
- Not valid if a PayPal or eBay claim is filed or if there is any delay in notifying us.
- A refund of the sale price will be given on receipt of the item in original condition. Return postage will not be refunded.
- We are unable to process any refunds until the item / items have been received. We do not accept responsibility any loss or damage during the return process.
Free postage Australia wide
We offer free postage on most of our products listed in our store, except those items that are advertised as plus postage whose delivery charges need be calculated separately. These are most likely bulky items or items that require special delivery.
Postal despatch within 24 hours of payment
The item will be posted within the same day/1 business day of payment. Item will be sent by Australia Post. Please remember that Australia Post say to allow up to 2-7 business days depending on where you live. Please ask if you want your item registered. Postal Insurance is recommended and is optional.
We can express post if you require your purchase quicker.
International buyers need to request a quote for postage.
We are happy if you want to pick up. Send us a message and we will arrange a time that suits us both.
Why not check out our other items in our store â€" We will gladly place them in the same package. Message us if you require this.
Our preferred method of payment is PayPal. Payment would be appreciated once item has being purchased. If you do experience problems in paying for your purchase, please contact us immediately as we are very understanding and only too happy to help.
We want to give you the best customer service and eBay experience. So we are determined to give you great products at the best price.
