. . . A message to customers from the Bless You Gift Emporium back room . . .
Thank you for your interest in my listings, your
custom is appreciated. I update the stock every week so check back for
goodies often (I like shopping for new stock)!
Send a message if you need more information
- me or my Marvellous Mailing Minion, Mary, will get back to you as soon as we
can (lots to do, it can get quite busy with listing & wrapping and we post 6 days a week!).
If you want to buy multiple items from me, please
request a combined p&p invoice before you pay; there is an automatic
p&p discount applied across all my listings for multiple items purchased in
one transaction but sometimes it's not quite enough discount.
If you want to buy via the Ebay phone app or for some other reason you cannot
request an amended invoice, I do a refunds session
once a week for p&p that has been overcharged - you won't lose out
& you might get a nice surprise : ).
Occasionally, people pay for their chosen items and then demand a p&p
refund from me (that's not how online shopping works anywhere), so asking
beforehand is the far more appropriate way to get a discount LOL.
All postage is 2nd Class but you can request 1st Class or “Signed For” before paying your
invoice if you want it and it will be done for you - send a
message. I post "Signed For" (at my discretion) for parcels of
higher value or those which are too big to go through a letterbox and may end
up at a sorting office.
There is a Proof of
Posting receipt for every package posted; “Signed For” tracking codes
will be sent to you when items are marked as dispatched. Bear with us in busy seasons, we post twice a day to achieve
maximum collections and can't do any better than that!
Should your item be taking a long time to arrive, please please please contact your local sorting office
and message me before opening a Case. I am not a fearsome so
'n' so, so there's no need to worry that I will moan at you about refunds or
replacements - this is a business, stuff happens : ).
The same goes for Feedback - if you are unhappy
about something, please TELL ME! We can fix
any problems quickly after getting a message but can't do much to sort
it out to everyone's satisfaction if the first I know is a Neutral or Negative
feedback rating, low stars and a snarky, passive-aggressive comment (yeah, it's
a shame but it can happen, disappointment can make people grumpy LOL).
This might be a faceless online Shop but we do our best to provide great,
personal customer service : )
Enjoy the rest of your shopping time, hope to see you in the Order Details!
Kind regards, Jo : ) x
Blessyou490