Returns: You have 30 days from date of delivery to return your order, if you have decided not to keep the item. You will be responsible for the return cost and item returned must be in original packaging unopened and unused condition.
Exchange: If you have decided to exchange an item already received, you need to first return the original item in original packaging unopened and unused condition.
Faulty Item: You will receive a refund or replacement when we have received and tested the faulty item which usually takes 1-2 weeks after we have received your item. Some items may need to be sent to the manufacturer for testing or repair which can take longer.
We do not offer a replacement service while your item is being tested. If you need to continue using your item then we would suggest that you place a new order for the same or similar product and request a refund for your faulty item.