About Us

For those leading active, healthful lives LuckyVitamin is the inspirational and supportive source for products and knowledge dedicated to helping everyone on their journey towards happy wellness.

For over three generations we have been dedicated to helping people lead healthy lives. It started in a pharmacy, transformed into a dynamic health foods store and then exploded into an online movement. A lot has changed over the years, but one thing has stayed the same. We are here for YOU. We are committed to be your supportive source for products and knowledge, to help you on your journey towards happy wellness.

Shop over 35,000 natural products explore information and knowledge resources to guide you on your journey. Have a question? Reach out to one of our Wellness Ambassadors, available seven days a week by phone, email or chat. Enjoy free shipping on orders over $49 and hassle free returns.

Shipping Information

Shipping and handling charges are a flat rate of $5.95* for all orders using Standard Shipping and FREE for orders over $49* within the continental 48 U.S. only, excluding Hawaii, Alaska, Virgin Islands & Puerto Rico.

*Note: Some (very few) heavier/larger items include an additional handling fee and are indicated by the truck icon along with specific handling charges stated on the item's info page and at checkout.

LuckyVitamin.com offers a Same Day Shipping guarantee on most in-stock items ordered Monday - Friday by 1pm EST (excluding national holidays). Item eligibility can change depending on the day of the week, time of day, and product availability, so please check each itemís availability at the time of order. Only orders placed directly though LuckyVitamin.com qualify for Same Day Shipping.

LuckyVitamin.com processes orders 7 days a week. We will ship all of our orders using either FedEx, USPS or DHL. Standard delivery time is 2-8 business days depending on delivery location. For faster processing and delivery you can have your order shipped:

Three-Day Expedited Shipping (Delivers In 3 Business Days)
Two-Day Expedited Shipping (Delivers In 2 Business Days)
One-Day Expedited Shipping (Delivers In 1 Business Day)

*Additional fees apply for faster delivery methods. Orders must be placed by 1 PM EST for same day shipping. No Saturday or Sunday delivery.

All packages are shipped with a verified FedEx, USPS or DHL tracking number for online tracking and delivery confirmation. Expedited orders placed after 1 PM (EST) may not process until the next business day. We strive to process all expedited orders placed before 1PM EST the same day provided adequate stock is available and the order successfully passes all necessary verification processes. Orders received over the weekend may not process for shipment until Monday. Shipping carriers may deliver your package on a Saturday and do not deliver on national holidays.

Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs depending on the weight of the package, delivery method and final destination.

PLEASE NOTE:Packages less than 1 lb may ship via FexEx, USPS or DHL when our Standard Shipping method is chosen. In some instances, your order may ship in multiple shipments (due to product and warehouse availability) if standard shipping is selected. We may use either carrier for each shipment. If you have a PO Box, please provide your physical address as well as the PO Box, or choose Priority Mail shipping to ensure your package is deliverable.

Orders shipped to Alaska, Hawaii and Puerto Rico are subject to additional charges. International orders are also subject to additional charges. If ordering online, your charges will appear upon checkout. You will be notified of any fees that do not conform with our free and flat rate shipping policies.

*Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

APO ADDRESSES:We must ship via USPS to all APO addresses. Shipping costs are based on package weight.

INSURANCE FEES:There may be an additional charge to a high value package during transit. We will contact you if this is the case, and you may opt out of the insurance at your own risk and discretion.

U.S. TERRITORIES & CANADA
LuckyVitamin.com currently ships domestically to the United States including Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. We also ship direct from our warehouse to Canada.

Canadian orders are shipped via DHL Global Mail which can take approximately 1-3 weeks for delivery. Additional delivery options may be available for an increased cost. Orders to Canada can be shipped through DHL Global Mail to Canada. DHL Global Mail is delivered via Canadian Post (Max. 66 lbs.). As always customers outside the United States may be subject to additional fees and charges. We ask that you please be aware of local custom and importation laws. Any additional charges for customs clearance must be paid by you.

Tax Policy
Pennsylvania residents add 6% sales tax on all personal care products, aromatherapy, pet products, appliances and books.

Shipping Methods
All orders are shipped via FedEx, USPS or DHL whenever possible. If FedEx shipping is not available in your area, your package will be shipped automatically via standard USPS mail.

Back Ordered Items
On rare occasions we may run out of stock of an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be backordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available.

Here at LuckyVitamin.com we have a great relationship with our suppliers, so we are usually able to get your products very quickly. If your backordered item(s) will arrive in a timely manner, we will delay your shipping so we can send your order in its entirety. If we can not have your item(s) soon after receipt of your order, we will ship your partial order and automatically ship the backordered item(s) as soon as they become available at no extra cost to you. In the event several items are backordered, you may receive several partial shipments.

Order Status & Tracking
All orders shipped will be provided with an online tracking number for status and location tracking. You can always e-mail or call us if you'd like to verify your order's status.

Damaged & Incorrect Items
If your item arrives damage or is incorrect, please notify us immediately via e-mail or telephone so we can resolve any problems to your satisfaction.

Cold-Pack Service
We offer a free cold pack service to insure the quality and potency of certain temperature sensitive products. When you see the image below on an item's detail page, it indicates that item will ship with cold pack service and we recommend you choose an expedited shipping method.

You may also opt to include cold-pack service with your order by purchasing a Cold-Pack. During the hotter months in order to insure the safety and integrity of certain heat sensitive products and prevent melting, deterioration or rancidity, it may require we pack product with freeze-paks. We recommend purchasing the Cold-Pack service with your order. We may also choose not to ship the product if the weekend will delay final arrival. Based on the size and value of the order an additional $3.50 packaging and handling fee may be required. If any delay or additional cost will incur we will contact you for approval.

Payment

Payment types we accept: PayPal, MasterCard, Visa, Discover, American Express

Refunds & Exchanges

Unopened items can be returned or exchanged for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money or exchange your product. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.

We apologize, but because of product shelf life products returned after 30 days will have a 20% restocking fee. We are not able to accept returns on products after 45 days. Additionally, if you are returning/exchanging a quantity of 12 or more of the same item there will be a 15% restocking fee due to inventory control and product shelf life.

In the event of returning a free shipping item there is a mandatory deduction of $5.95 from your total refund.

INSTRUCTIONS:
1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address below to address your return shipment.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)

LuckyVitamin.com
Attn: Returns Department
8 Avenue B Buncher
Leetsdale, PA 15056

Contact Us

Have a question, comment or suggestion? Just want to say hello? Hey, no worries - we're here for you!

Our friendly, knowledgeable staff is eager to hear what you have to say, so drop 'em a line and let us know how we're doing. Here's how...

Email Us
Contact us via eBay by clicking on this link

Write Us
How fun is it to get a 'real' letter nowadays? Make our week by writing and sending us a real letter, on paper and everything. Are you on vacation? Send us a postcard! We'd love to hear from you!

LuckyVitamin.com
555 North Lane, Suite 6050
Conshohocken, PA 19428 USA