Returns on unwanted items only accepted within 14 days of receipt of delivery and must be returned in original packaging in un-used condition. Regrettably we cannot pay return postage costs on unwanted items.
Faulty items must be reported to us within 24 hours of receipt of delivery and returned in original packaging.
Please note, as all our products are made from solid wood timber and are in dividually handcrafted; do expect minor variations in sizes, finish, fabric, texture, colour, knots, grain pattern, timber movement or specifications. These are an integral part of the natural occurrences of the timber along with rustic & handmade nature of the offered products and should NOT be constituted as defects.
| Timber Compliances: | This product is made using sustainable resources under certified commercial plantation programme |
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| Structural compliances: | This product complies with BS EN 14749: 2016 which states that in order to prevent overturning this product must be used with wall attachment device provided. |
| Environmental compliances: | This product complies with the eco friendly treatment as the pest control used on the timber is environmental safe, this is called Biflex. |
| Packaging Compliances: | As part of UK's Waste Packaging Regulations, this product has a waste packaging component of 3.7 KG (Box weight 19.9 KG minus product weight 16.2 KG). |
| Aftercare: | Timber :Avoid placing your furniture under direct sunlight and/or near radiators. Also, occasionally polish the non-painted furniture parts with bees wax to retain sheen and for longer lifespan. Fabric:To remove everyday household dust and dirt, clean by gently vacuuming the fabric with an upholstery brush. Periodic cleaning of the entire product is required to maintain appearance and to reduce premature wear and fading. |
Caution: All weight and dimensions might vary from the given specifications as this product is handcrafted individually. This furniture piece is exclusively handcrafted using 100% solid fruitwood with no veneers or laminations whatsoever hence features like grain patterns, knots, minor movements or variations are natural occurrences and should not be treated as defects. Hand Crafted Solid Wood Products As all our products are made from solid wood timber and are in dividually handcrafted; do expect minor variations in sizes, finish, fabric, texture, colour, knots, grain pattern, timber movement or specifications. These are an integral part of the natural occurrences of the timber along with rustic & handmade nature of the offered products and should NOT be constituted as defects. If for any reason you do not appreciate the natural occurrences as part of the rustic nature of the hand crafted product; we regret our product portfolio might not be entirely suitable for you. | |
| Finish compliances: | LEAD Test And Other Toxic Substances - This product falls within the LEAD test parameters as certified by law |