We care about our costumer's satisfaction so if you are not 100% satisfied with your item we will gladly accept it back for a refund provided that your initial request to return the item is within 14 days from the date after receiving the item. If your initial request to return the item is after 14 days from the date of receiving the item then, unfortunately, we would be unable to accept the return request.
Please refer to this link if you need help initiating the return: https://pages.ebay.com/help/buy/return-item.html
Buyers are required to return the item(s) in the condition it arrived and are responsible for return shipping costs. Once we have received the returned item, we will issue you a refund for the full purchase price of the item excluding the actual cost of initial shipping. If the item you return does not arrive in perfect condition we cannot offer any refund.
All Refunds will be issued within a time frame of 6 business days from the date after receiving back the item.
DAMAGE:
If the item has been damaged in transit to you then, please contact us immediately. We also ask that you provide us with a photograph of the damaged item and the external packaging materials as it is required for us to submit an insurance claim. Depending on the extent of the damage, we may ask for the item to be returned to us at our expense. Once we have received the photograph and the returned item, you will receive a refund, including the full purchase price of the item and original shipping costs. Please keep in mind that all shoes are made to order. We try to inspect all shoes before the ship out but we may miss slight imperfections. In order to claim "Damage Item," the shoe must have serious defects.
LOST ITEM:
In the event that parcel has been lost, please contact us. All of our packages come insured in case of loss so you may rest assured that we will handle this situation. Just contact us and we will provide you with more info.
WHEN IS AN ITEM LOST?
Though the estimated delivery time depends on location and size of the item, parcels may be delayed due to customs, weather conditions, holidays, and other extenuating circumstances. We ask that customers allow up to 45 days for shipments within the USA and 75 days for international shipments. After this time, an item will be considered lost and a full refund or replacement will be given.
RETURNING THE ITEM:
please dispatch the return within the time frame given by Ebay. Returned parcels dispatched after the required stated time frame will not be refunded and will be refused and returned to sender instead.
If returning merchandise from outside of the U.S.A, buyers are required to designate the contents as "Returned Merchandise" on the customs forms. Failure to do so may result in customs fees. In the event that IDEALSHOES63 is required to pay these customs fees as a result of the buyer failing to mark the parcel as "Returned Merchandise", then the customs fee amount will be deducted from any refund regardless of the reason for return.
Nevertheless, Ebay should walk you through the return process but if you need any help or have any questions then please contact me.
Thank you!