100% Satisfaction Guarantee

If you are not completely satisfied with your purchase from Homemerce we offer a full money-back guarantee. Please notify us within 30 days of your delivery and upon receiving our goods back we will issue a full refund providing the item is unopened and "as new".

Goods Damaged in Transit

Please inspect your goods upon receipt of delivery. If they are damaged and require a signature by the courier, please sign them as damaged and contact us immediately. Shortages or damages must be notified to us within 3 days of receipt of your order. Upon receiving our goods back we will either despatch a replacement item or issue a full refund, whichever is your preference.

Returns Process:

1. You may return any damaged, faulty or unwanted items.
2. Please notify us of your intention to return an item within 30 days of delivery and have the item returned to us no later than 14 days for a  full refund.
3. Afterwards, please re-package the items safely and appropriately for transit and include a note stating the reason for return.

4. All items are returned at your own risk. In the event of a returned item being lost, we will require proof of postage. Please keep any postage receipts or post via recorded delivery to avoid any problems.