This was my wife's phone. She used it a year before upgrading to a newer model. It works very well. I left the tempered glass screen protector on for you. No cracks on either the glass or the screen protector. There are some minor scratches and scuffs on the body of the phone, but all the buttons, switches and connections work well. We originally purchased this as an unlocked phone, and easily set it up to work with our carrier MetroPCS. I'm sure it will work well with other GSM carriers, too. No SIM card included, but I'm including a charger and cord.