We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security, we only dispatch your order to the address you provide us via PayPal.
Your engraving details can be forwarded via eBay messaging, with any photo instruction like (crop to face etc ) and your choice of the font from our list found in the product images.
Please ensure that photographs are not too out of focus, over dark or too small. Photographs need to have GOOD LIGHTING & CLEAR DETAIL.
If you have cropped a photograph to send to us, please also send the full-size image as this will help when trying to format your image to fit the item.
The engraved image gives a HOLOGRAPHIC effect and will only be visible when the light hits the surface of the item in certain angles and shown as a monochrome effect as illustrated in our listing photos.
Colour cannot be engraved onto the item.
Please send the image as large as possible, low-quality Images will be enhanced as good as possible prior to engraving. Any imperfections and backgrounds can be removed on request.
The engraving background is silver in colour and the resulting engraving does not look like a black and white photo, and only showing a black background when reflected on something dark.
As soon as you pay, eBay & PayPal will email you to let you know it's been received.
Once your item has been shipped, eBay will inform you that it has been despatched and the tracking number if applicable.
Postage times Uk:
1st class and 1st class recorded - is ESTIMATED to be between 1-3 working days.
2nd class post - is ESTIMATED to be between 2-3 working days.
As Royal Mail do not guarantee delivery time please allow up to 10 working days for it to arrive.
Special Next day delivery - This should arrive one business day after despatch for Monday to Friday Posting.
Saturday delivery is available at an additional cost - please contact us for details.
Outside UK:
ESTIMATED to be between 5-7 working days - As Royal Mail do not guarantee delivery time, please allow up to 20 working days for it to arrive. (this does not include weekends).
We always strive for 5 out of 5 stars and it would make our day if you could leave us a 5-Star Rating and we will return the favour.
If for any reason you are not 100% satisfied with your transaction, please get in touch with us via eBay messaging, we would love to hear from you to make it right!
PLEASE BEAR IN MIND, THAT THIS IS DISPATCH TIME YOU ARE GIVING US 5 STAR ON AND NOT DELIVERY TIME as this is in the hands of the delivery service provider.
If you change your mind, or the purchase is not suitable, you may notify us to cancel the contract within 30 days after the day of receipt of item(s) and you have a duty to take reasonable care of the item(s) until we receive the item(s) back. Return posting costs will be at your expense.
We can be contacted via Ebay messaging.