Hello and welcome to Empire Trading eBay store

Empire Tradingare proud to present our long awaited eBay and online shop

Our ambition is to provide our customers with the widest range of home and furniture products at the lowest prices every day, backed with the best service.

With many years of experience we work closely with worldwide brands & distributors to find the best products at knockdown affordable prices. You can see from our feedback that we are honest and reliable sellers so you can purchase with confidence. We ensure that when you purchase from us it will be pleasant and satisfying shopping experience.

PayPal
For the fastest turnaround please use PayPal. This will ensure your item is dispatched immediately. Sorry but we do not accept cheques or postal orders

Credit/Debit Cared
We can accept debit or credit card payments over the phone.

For multiple purchases we are able to provide discounts on certain items please email or call us

Delivery Surcharges
Isle of Man, Isle of Scilly, Isle of Wight, Scottish Isles and Highlands and N.Ireland all incur a surcharge of £10 to £20 per parcel. Postcodes include BT, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50,

Please email us or call us to confirm the postage charge before you make your purchase.

Chanel Islands ZE postal codes incurs a surcharge of £35.00 per parcel

Dispatch
Any order received before 2pm on a working day, will be despatched the same day (Mon - Fri).
All items are despatched safely and securely to limit and prevent damage.
All items will include a sales summary of your purchase.
Weekend orders including bank holidays will be processed on the next working day.

Delivery
All items are despatched from our UK distribution centre.We use respected couriers only - Royal Mail, Hermes, UK Mail, UPS & DHL.All orders will be processed and shipped within 1 working day of confirmed payment.Larger & more expensive items will be sent through a trackable service.

All orders will be despatched to the address held on eBay only.
Fast Next day delivery option is also available upon request for an extra charge please get in touch by calling Customer Services for details before ordering.

How long will it take to get my item?
Please check the listing for method of despatch. For Royal Mail , this can take up to 7 working days to deliver from date of cleared payment. For Hermes tracked, this can take up to 3 working days to deliver from date of cleared payment. For our courier services, this can take up to 2 working days to deliver, from date of cleared payment

I've not received my item, it was despatched Royal Mail 2nd Class, what do I do now?
If your item was despatched with Royal Mail standard parcels, this is an untracked service. If 7 days have elapsed, check with your local sorting office, they may have your item. If the item is not at the sorting office, the item will be returned to us - this can take up to 15 days after notification to us. We cannot replace or refund any item unless these timescales have passed.

Packing
All items are shipped in manufacturer supplied packaging. Delicate or fragile items are packed separately and sent through a trackable service. Customers can request extra-packaging to be used for their purchase (please check at time of purchase) for a small fee.

For your peace of mind and in compliance with the distance selling law, we offer a 14 day money back guarantee, if for whatever reason, you may return your item for a full refund (excluding P&P costs) returned postage must paid for by the buyer. You must inform us of your intention to return within 14 working days.

If there is a problem, we can work together to resolve the problem. We have always been extremely fair and always try to work with our reasonable customers.

In the unlikely event that your item is damaged in transit or is faulty, please return it to us within 14 days of receipt in it's original condition & box. Upon inspection, we will be happy to replace where possible, or refund you in full if the item is found to be faulty. We reserve the right to have any faulty items tested by ourselves or the manufacturer before issuing a refund or replacement part.

Before returning an item all returned items must be authorised first and sent back to us with proof of delivery. The item must be returned in the original manufactures packaging or box. Unwanted items must be returned back in the original & resell able condition. If a refund is given it will only be for the cost of the item. Any return postage costs will not be covered as the buyer pays for the return postage costs. Any return postage costs that is refunded is at at our discretion only.

Feedback :
We leave feedback when payment arrives and feedback is it left for us, that is only fair.
Please leave feedback once you receive your order and you are happy.

If you have any problems, please contact us before leaving feedback, we will try to resolve any issues. We strive for positive feedback and providing the best customer service experience. We will make every attempt possible to resolve the issue if we made a mistake, (It happens). Please do not assume a mistake is intentional. Let us know if our service could be better.

At Empire Trading we're always here to help!

If you want to contact us the best and quickest way is to contact us via ebay and we'll get back to you within 24 hours

If you want to contact us about a purchase you have made then the best way to do this is via ebay purchase history. You will get a quicker response and resolution.