All bags come with original tags, care card and gift receipt from the store. Guaranteed authentic. Smoke free home. If you are unhappy we offer free returns and exchanges within 30 days of receipt. Must be in Brand new, unworn condition with all original tags, stuffing and gift receipt. We would be happy to answer any questions or concerns before you buy, send us a message!Please contact us with any concerns before leaving negative feedback. All we ask is you send us a picture of the item in unused condition with tags still attached. We also ship all orders within 24 hours. If for some reason we can not we will notify you the day you purchase your item. Leaving feedback is important not just for us, but for you. Leaving us feedback lets us know you got it and are happy with it, and lets us know when to leave you feedback. If we do not receive feedback from you we will send you a follow up message to check on the status of your order. Thank you for your business we do appreciate your time for looking and shopping our store.