Firstly, we would like to thank all of our loyal customers during these unprecedented times.
We are currently working hard to minimise any disruptions with customer orders, whilst maintaining a safe and sanitary working environment for our employees and giving our customers peace of mind.
All orders are currently being dispatched on time to meet our targets, with Next Day Delivery* still available.
most-appreciated watches for all occasions.
It’s not about price; it’s often not about brand. It’s about that feeling you get when you have a timepiece on that meets your needs, whether that’s running a marathon, getting married, celebrating an occasion or having an amazing piece that is the latest must-have fashion item. It’s all about what you like, what you want, and how you feel. The power is not with others or big brand advertising. This simple philosophy started 20 years ago and has taken us all over the world.
Sitting in the Dead Rabbit bar in Manhattan on a snowy January in 2015, the concept gathered pace about throwing away the old definition of luxury and bringing great design to everybody; letting the people decide what’s cool, what’s hot, what’s classic, what’s a must have. Three months later in London’s Milk and Honey, WatchNation was born, with a shop in the fashionable Chester suburb of Hoole following soon after.
Our story so far has been one of adventure, discovery, never accepting no as an answer, and an appreciation of function, design and beauty. It’s a quest to offer the best watches as defined by customers, not experts, in order to truly fulfill our founding mantra: “Time for the people.”
We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.
Christmas Extended Returns, UK Returns and Cancellation Policy
WatchNation is offering an extended returns policy over this coming festive season so that you can shop with confidence! All items ordered from 13th October 2021 are valid for a return until 31st January 2022. As of 24th November 2021, we are also offer free UK returns during the festive period.
If you have changed your mind and wish to return an item during this time period you must start by contacting us via eBay.
Upon speaking to our customer support you must ensure that the product you wish to return meets the criteria outlined in our returns and refund policy so that you are eligible for a full refund, your item(s) needs to be:
Returned in its original packaging
Returned with the security tag attached
Returned with the purchase recent and warranty card
Returned with any other additional extras that were included, such as: spare links, chargers, instruction manuals etc
Failure to abide by these guidelines will unfortunately disqualify you from a full refund. If you want any additional information regarding our refund and return policy, please contact us.
Once your item(s) has arrived back with us we will check to see if everything is in order and whether you qualify for a refund. We do our best to process all refunds on the same day we receive them, but sometimes the relevant checks can take up to 7 days. Any refunded money should be back in your bank account within 14 working days.
Standard Returns and Cancellation Policy
This policy refers to dates outside of the Christmas extended returns period. In order to cancel your order free of charge, you must clearly contact us prior to your item being dispatched. In order to do this, you can message us here via eBay and we will cancel your order, giving you a full refund via the payment method used, if the order has not advanced into the dispatched stages.
We are not able to refund or exchange watches that have been sized by the customer or another jewellers or watch specialist.
This refund policy is only applicable to watches/jewellery sold via our eBay Store. For watches purchased from our Hoole store, contact the store directly. Any watches/jewellery that arrive damaged must be reported within 24 hours of arrival.
Should you wish to return your watch within your 30 day return period please note that the value of the Gift Vouchers will be deducted from your refund value. Standard t&c also apply to these returns with regards to as new condition & all original packaging.
In the unlikely event that your watch has a fault and needs to be returned for a manufacturer warranty we will retain the right to in the first instance exchange your item.
We recommend using Royal Mail tracked delivery when returning an item(s), with the customer having to cover the costs of this service.
All products should be posted back to the following address:
Returns Department
WatchNation Ltd
15-17 Charles Street
Hoole
Chester
CH2 3AZ
United Kingdom
Once the item(s) has arrived back with us we will check to see if everything is in order and whether you qualify for a refund. We do our best to process all refunds on the same day we receive them, but sometimes the relevant checks can take up to 7 days. Any refunded money should be back in your bank account within 14 working days.
We unfortunately cannot offer refunds on any bespoke or special order item(s). These can only be returned if they are found to be faulty or sent in error.
Any pierced jewelry (earrings, etc.) cannot be returned unless it has a manufacturing fault.
Purchasing an item through finance may affect your ability to return the product.
In the highly unlikely event that you receive an item in error, please let us know right away with the subject ‘Item received in error’ and include your name, address, order number and product details. Once we’ve received this message, a customer service representative will contact you with instructions as to how to resolve the situation.
Under EU law, any item(s) purchased as new is warranted to the original purchaser to be free from defects for a period of two years from the date of purchase. If a non-EU warranty only extends to one-year, then WatchNation will warrant the product for a further year under the same terms and conditions as the manufacturer’s warranty. Whilst under warranty, and provided that the relevant proof of purchase is produced, any product purchased from WatchNation will either be repaired or replaced.
For pre-owned products, the same terms and conditions as above apply for a period of one year.
If a product has been purchased as new outside the EU, then it is warranted for the period specified under the manufacturer’s international warranty terms and conditions.
All warranties, whether these are a manufacturer’s or WatchNation’s, only cover mechanical faults and failures and not any kind of accidental damage or loss.
