eBay's automated checkout options are the preferred from of payment, however we do accept the following:
1. Credit Cards (over the telephone)
2. Bank Transfers
3. Cheques (Subject to Clearance)
4. Cash on Collection
Estimated Delivery Times (Dependent on time purchased and shipping option chosen):
Domestic: Next Working Day for Mainland UK and 1 to 3 Working Days for remote areas.
European: 2 to 5 Working Days for Mainland Western EU Europe, 3 to 7 Days for other areas.
Worldwide: 4 to 7 Working Days for most Mainland areas, other areas 6 to 14 working days.
Domestic (Further Information):
We aim to dispatch on the day of purchase - depending on time purchased.
If you are local or speed is of the essence - collections are also welcome.
For heavier and more valuable items the advertised shipping costs are for mainland UK (less Scottish Highlands).
For Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight and other UK islands there will be additional courier costs - please contact us for more details.
If there is an "Other Courier 48hr / 3 to 5 Days" option this means either ParcelForce 48, Tracked 48/72, 2nd Class Royal Mail or similar.
European (Further Information):
For heavier and more valuable items the advertised shipping costs are for mainland EU Western Europe, for other areas such as islands, Non-EU, Eastern and Southern Europe there will be additional courier costs - please contact us for more details
Rest of the World (Further Information):
For heavier and more valuable items the advertised shipping costs are for mainland USA, Canada, Australia, New Zealand and China, for other areas please contact us for costs.
All of our products carry a minimum of 30 days RTB warranty (unless stated otherwise), most have a 60 day RTB warranty. A majority of our products are second user and will show normal signs of use - any excessive signs of use will be clearly stated in the listing. Our images are nearly always of the actual item you are buying - however with listings with more than one item this can not be guaranteed.
Please remember that second user network equipment may have the original users configurations and passwords that may require re-setting.
Where necessary items that require static protection will be wrapped in either anti-static metallic bags or anti-static pink bubble bags.
Items such as motherboards may have BIOS passwords - these are easily re-set by either removing the CMOS battery for 30 mins or using the jumpers on the motherboard. OEM Motherboards, such as Dell, HP, Lenovo etc are made for the model of computer they came out and are not good generic replacements for non OEM machines as they require proprietary switches and connectors. Also some second user components may have residual dust.
Some items that are for sale may come with auxiliaries, this will be clearly said in the listing. For clarification purposes - if it is not detailed in the listing or gallery image please presume it does not come with them, ie drivers, cables manuals etc.
Listings that advertise a single hard drives will show the image of the item your are buying. In listings with more than one available (or originally listed with one than one available) details such as firmware, DCM, MLC, DCX numbers may differ from drive to another. If you need confirmation that the drive advertised is the same as the one in the images - please send a message and we will confirm this for you.
Hard Drives that are pictured with a caddy will come with a caddy - but occasionally may have different logos to the one pictured.
You are welcome to return any of our products within the stated period. All we ask is that you send the product in the same condition and packaging it was sent in.
We all love positive feedback and a 5 Star Rating in the Detailed Seller Ratings (DSRs), if however you do have a problem it would be appreciated if you could contact us first before leaving any negative feedback. It is our promise that if you have any problems or issues it will be sorted out in a speedy and amicable way. Please contact us by a message through the eBay messaging system. Our feedback is reciprocal - ie you leave positive feedback and we automatically leave positive feedback - this is so we know everything went OK.
Most of the images are of the actual product for sale. However for listings where there are multiple products for sale will only represent what is being offered for sale. It will be an accurate representation - same condition, part number etc. We do also use some of our stock photos. You are welcome to contact us through the eBay messaging system, if you would like images of the actual item for sale.
We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will aim to respond to you within 24 hours on week days and do our best to help you out. We encourage our customers to contact us with any questions or concerns. We'd like to be sure you are completely satisfied with your purchase.
