SHIPPING

• Large items free Shipping to All Europe union countries, Small parcels Shipping are Free Worldwide.
• Usually, We ship via Hermes regular shipping to UK district, other countries will by DHL, Fedex, UPS shipping, post office and etc.
• Item will be shipped out within 1- 3 business days upon your payment completed (Excluding Weekends and Public Holidays).
• Delivery time lasts approx: United Kingdom: 4 - 9 business days. Other countries up to 10 business days.
• Please contact us if your item had not been delivered on time. 

RETURN

• We Accept Returns and exchanges within given days on eBay Return Policy.
• Return / Exchange items should be in original condition.
• Buyer has to pay for the Return Postage.
• Please make sure the item is in original shipping condition. If it is damaged, we will not process the return / exchange.
• No cable Damages will accept for returns or exchanges.
• We are encouraging you to use professional technician for the repair.
• Our locations in Europe for returns: Germany, United Kingdom, France, Italy, Poland, Lithuania.

• 24 months warranty.
• All out Items coming with Warranty.
• Our locations in Europe for Warranty: Germany, United Kingdom, France, Italy, Poland, Lithuania.

PAYMENT

• We can only accept Paypal payment only. You can send payment to our paypal account by many payment methods.
• Credit or debit card through PayPal.

• The company, having accumulated long-term and diversified trade experience, has distinguished two main areas of activity in recent years, one of which is the sale of healthy lifestyle, leisure and sports goods.
• Our team are people who live a very intensive life and speak for a healthy diet and a sporty way of life. The aspiration of our team is a beautiful and healthy person. Thus, all products offered, ranging from sports equipment to dietary supplements, are not only safe (available on the market with all the necessary permits and certificates), but also tested on a daily basis, and the assortment is based on personal experience.
• We are transparent in our activities, loyal to our values, adhere to high ethical standards, we pay the greatest attention to the understanding of our clients’ needs and to the making of the right decisions.
• Our goal is to provide consumers with only safe, quality and reliable products and comprehensive information about them.

CONTACT US

• If you are not satisfied for any reason (Broken, Defective, Purchased in error) please contact us.
• Please contact us ABOUT THE RETURN ADDRESS if you need to return the item, Do not return the item to the address which shown on the package (it is not our office address). Otherwise, we can not receive it. Please also leave a note in the package and write your Buyer ID and Seller ID. Then we can resolve it soon once we get it.
• All items must be returned in their original condition, in order to quality for exchange of goods. We only accept the original package. Please make sure the item have NO man-made sabotage. Only defective product can be offered exchange, we will not be responsibility if someone who damaged the item when install it. Please NOTE that the shipping and handling fee will not be refunded, all return shipping fee should paid by the buyer.
• We reserve the right to refuse any returns for objective reasons.

• Positive feedback is automatically done once the payment is cleared. We appreciate your feedback.
• The star-scores are very important to us. If anything about your transaction did not meet your expectations. Please let us know and give us the opportunity to work out for you before you leave feedback.

• If you are happy with your purchase and service from us, please kindly leave us 5 star positive feedback.

• However, in the unlikely event you are not happy with your purchase, please do not hesitate to contact us via the EBay messaging system before you leave us a lower rating.

• We can resolve the issue for you accordingly. Our dedicated customer team will try everything we can to resolve the issue for you where you are then satisfied with your Dickens experience.

UPDATE DEVICE - SOEKS PRODUCTS ONLY

• Now you can update the firmware via your computer and upload statistical data (windows only).