- * HK location items *
For order amount less than GBP 10, AUD 10 or EUR 10: we will send by normal airmail without tracking number Via HK post;
For order amount above GBP 10, AUD 10 or EUR 10: we will send by normal airmail with tracking number Via HK post.
Normally it will take about 12-30 workdays for delivery.
* UK / Germany location items * 
For order amount less than GBP 10, AUD 10 or EUR 10: we will send by flat letter mail without tracking number Via Royal Mail;
For order amount above GBP 10, AUD 10 or EUR 10: we will send by registered mail with tracking number Via Royal Mail.
Generally speaking, for UK / Germany local buyer, it takes about 2-5 workdays for delivery, and for other countries, 5-10 workdays.
- If you do not receive your pacel by our ETD (Estimate Time of Delivery), please check with your local post office or personal mailbox first, and do help to contact us instantly prior to any neutral or bad feedback with late shipment marks and ebay or Paypal case, as those hurt us so much, we suspect your parcel may have been lost by the couriers, there is 5% parcel loss rate by post office, which is out of our control, everything could be solved in a peaceful manner, isn't that right? We appreciate your cooperation in advance! :-)
- We will not send the product with its original retail box to save shipping cost.
- Package will be shipped out within 24 working hours since clearance of payment, we do not arrange shipment on weekends and Festivals.
- In the transit process of your parcel, the Shipping address cannot be revised, the parcel cannot be stopped either.

- We accept Paypal preferably, as bank transfer may take long time to receive, besides, it will cost you high handling fee, if you has no Paypal account, you can consider borrowing your friend's.
- Please make your payment within 5 days after auction ends, otherwise, eBay will open unpaid item case against you automatically.
- Please verify your shipping address carefully while making the payment, as we can only ship to your Paypal shipping address according to eBay and Paypal's policy.
- Kind reminder:

• We do not ship to several islands like Canaries, Reunion, Martinique, Guadeloupe, French Bolivia, Channel, Jersey, Canvey, and so on.

• If you have other address, please contact us freely, we can cancel the order and issue full refund to you first, then you place a new order with us, in this case, you will need to update your Paypal shipping address accordingly.
  

- Please leave us your mobile phone number in Paypal note or send ebay message to us, as the carrier may need to contact you in case that your address is incorrect or you are not home while dispatching your parcel.

- Unconditional Return within 30 Days:

• We will provide replacement or full refund (Buyer's choice)

- We work from 8:30am-18:00pm (Hong Kong) Time except Saturday, and National festival holidays.
- If you have any questions, please feel free to contact us via the below eBay link:
https://contact.ebay.co.uk/ws/eBayISAPI.dll?ContactUserNextGen&recipient=cartopper
Our professional customer service team will offer you a satisfied response ASAP, we are committed to 100% customer satisfaction for you.
- We will try best to answer your mail within 24 working hours and handle your order within 1 business day.

With Over 10 years' experience in eBay retail sales of Car Stereos and car accessories for various Car Brands, dedicated customer service Team, professional technical support, and top-ranking Customer Service, we Erisin were awarded with the following 7 significant Prize Cups in 7 successive years:
- 2014 Best Seller of the Year in Parts & Accessories
- 2015 Best GMV Growth Award in P & A Category
- 2016 Best GMV Growth Award in P & A Category
- 2017 Best Branded Award in P & A Category
- 2018 Best Seller of the Year in Parts & Accessories
- 2019 Top Seller in Car Electronics
- 2020 Top Seller in Car Electronics
We will cherish every support from you to our business, and will spare no effects to create an peaceful and fair purchasing environment, we expect more pleasant cooperation with you in future.